Customer Service Representative

7 days ago

Eagle Farm, Queensland, Australia adt Australia Pty Ltd Full time $60,000 - $80,000 per year

About the Company

At a.hartrodt, we're not just a company; we're a legacy of 138 years in global shipping, still proudly family-owned. We're seeking passionate talent to join our dynamic team and dive into the exciting world of international logistics, working directly with top-tier Australian Customs and Quarantine partners.

We offer a vibrant, fast-paced environment where your growth is our priority. Expect:

· Career Growth: Develop your skills and build a rewarding career path with us.

· Employee Focus: We're all about nurturing your talents and recognizing hard work.

· Global Experience: Gain hands-on experience in a thriving industry with a stable, forward-thinking company.

· Inclusive Culture: Be part of a team that values collaboration and mutual support.

About the Role

We're looking for an enthusiastic and customer-focused individual to join our growing Customer Service team in Brisbane.

In this role, you'll be the key point of contact for our clients – handling bookings, providing pricing and service options, and keeping customers informed with timely order updates. More than just managing transactions, your goal will be to deliver a standout customer experience, build lasting relationships, and help drive customer loyalty.

A major part of your responsibilities will involve monitoring the status of customer orders, maintaining accurate data in our CargoWise system, and proactively communicating any exceptions or delays. This is also a customer-facing role.

To succeed in this role, you'll bring strong communication skills, a proactive mindset, and a genuine passion for helping customers.

Who we're looking for:

If you have at least 12 months of experience in freight forwarding, we'd love to hear from you. Familiarity with CargoWise or similar logistics software is a plus, but not essential.

We're ideally looking for someone who brings the following skills and attributes:

Key Skills & Attributes

  • Strong verbal and written communication skills
  • Well-developed planning and organisational abilities
  • A proactive mindset with a willingness to learn and grow
  • Flexibility and adaptability in a fast-changing environment
  • Confidence to work independently while contributing to a team
  • A supportive and collaborative approach
  • Experience with CargoWise (preferred)

Perks & Benefits

· days holiday

·       Flexible work from home arrangements

·       Industry recognised & certified training

·       Stability in a well-established organisation

·       Vibrant Social Culture: From trivia and BBQs to monthly birthday cake celebrations, we make sure work stays fun.

·       Social Club & Events: Be part of a team that works hard and celebrates together with regular social activities.

·       All-Inclusive Christmas Party: Our fully expensed end-of-year celebration is one of the many ways we say thanks. Your partner's invited, too

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