General Manager of Operations

1 week ago

Sydney, New South Wales, Australia Bayton Cleaning Co Pty Ltd Full time $90,000 - $120,000 per year

Main Duties / Responsibilities'


• Managing a portfolio of cleaning clients across the located state and interstate (as required) adhering to Bayton's QEHS Management System accredited against ISO 9001, ISO 14001 & OHS standards


• Forecasting and management of reporting deliverables including setting KPI's for the Operations team


• Client relationship management and development


• Contract management ensuring SLA's and QEHS deliverables are being met


• Contractor and service provider management to ensure delivery of service


• Quality reporting, auditing and assisting with operational issues


• Business development and generation of sales through upselling services


• Maintain, track and set budgets for each site


• Timesheet approvals and management


• Allocate and distribute machinery and materials


• Facilitate Employee development planning, appraisals, feedback and review


• Liaise with the National Sales Manager regarding potential opportunities;


• Continuously improves all aspects of performance

Skills & Experience


• Proven 10 years' experience as an Operations Manager in the services industry


• Experience managing and leading a diverse team


• Excellent customer service experience


• Excellent communication skills, written and verbal


• Proficient Vendor / Contractor liaison experience


• Proven experience coordinating complex deliverables


• Proficient use of technology, including MS Outlook, Excel


• Minimum 5 years' experience in upselling/sales


• Cleaning experience advantageous

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