Assistant Store Manager/2IC

2 weeks ago

Melbourne, Victoria, Australia POP MART OCEANIA PTY LTD Full time $60,000 - $80,000 per year

POP MART, founded in 2010, is an industry-leading pop culture and art toy company, aiming to light up passion and bring joy to all. With rapid global expansion, POP MART is now present in more than 23 countries, with over 250 stores and 1,687 Robo Shops worldwide.

We are currently looking for an experienced and passionate Assistant Store Manager to join our vibrant retail team at Chadstone Shopping Centre, one of our key store locations in Melbourne

If you are someone who thrives in a fast-paced retail environment, loves creating exceptional customer experiences, and has a knack for motivating and leading teams to achieve their best—this could be the perfect role for you.

Key Responsibilities:

  • Support the Store Manager in all aspects of daily operations, team leadership, and performance management.
  • Supervise and coach team members to deliver outstanding customer service and drive sales results.
  • Assist with recruiting, onboarding and training new team members.
  • Monitor sales targets and KPIs, helping to break down goals into achievable daily tasks.
  • Oversee stock control, replenishment and visual merchandising to ensure a vibrant and engaging store presentation.
  • Handle escalated customer issues and ensure a positive resolution experience.
  • Implement in-store marketing promotions and maintain brand standards.
  • Conduct regular team performance check-ins and support development plans.
  • Maintain compliance with company policies and workplace health and safety standards.
  • Report store maintenance issues promptly to ensure a clean and safe environment for both staff and customers.

The Ideal Candidate Will Have:

  • Previous retail leadership experience, ideally in a high-volume or lifestyle/entertainment brand.
  • A positive, proactive, and team-oriented attitude.
  • Strong people skills with the ability to lead, coach, and inspire a diverse team.
  • Proven ability to meet and exceed sales targets and KPIs.
  • Strong problem-solving and time management skills.
  • Experience in stock management, visual merchandising and roster coordination.
  • A customer-first mindset with a passion for creating memorable experiences.
  • Flexibility to work a rotating roster, including weekends and public holidays.

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