Sales Consultant- Chinese

4 days ago

Sydney, New South Wales, Australia New Directions Australia Full time $60,000 - $80,000 per year

New Directions Australia is a market leader in the essential oils, natural and organic skin care, cosmetics, and wellbeing products.

We are seeking a highly motivated Sales Consultant to be part of our International Sales Team, based in our head office at Marrickville.

As a sales Consultant you will provide customers with exceptional sales support and service within the New Directions framework and create a truly memorable experience. You will stay on top of customer needs and change in the industry. You will resolve complaints and issues, delivering the best customer service to our international clients.

Your daily duties will consist of:

  • Receiving inbound calls from new and existing customers.
  • Assisting customers with product information.
  • Processing customer orders via telephone, web, and email.
  • Liaising with other team members regarding customer orders.
  • Directing calls and email enquiries to other parts of the business.
  • Processing order payments.
  • Face to face customer service in the showroom

We are looking for a candidate with the following:

  • Excellent communication skills- Fluent in English and Chinese.
  • Previous experience in a similar role, preferably within a high volume or with a customer focus.
  • Is confident and comfortable to make autonomous decisions, when required.
  • Can demonstrate flexibility and innovation in reacting positively to changing work demands.
  • Ability to identify inventory opportunities and communicate with management to maximize sales.
  • Exceptional organisational skills with an eye for detail
  • Excellent team player who enjoys working in a team and can respond well in an ever-changing environment.
  • Computer literate including Database software and data entry- ideally with SAP.

Previous Essential oil and Raw Material knowledge is desired but not essential as all successful candidates will be trained on the job.

New Directions Australia is a leader in workplace diversity and encourage applicants from all sectors of the community to apply.

To apply for this position please press 'Apply'.

Please note, only shortlisted candidates will be contacted.

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