Concierge/ Facilities Coordinator

Job Title

Concierge/ Facilities Coordinator

Job Description Summary

Join Cushman & Wakefield as a Workplace Operations Coordinator, where you'll play a key role in delivering seamless facilities and front-of-house services. You'll support daily operations, manage vendor performance, coordinate meetings and events, and ensure a welcoming experience for guests and employees. With a focus on continuous improvement, you'll help drive efficiencies, maintain SOPs, and contribute to a safe, inclusive, and high-performing workplace.

Job Description

Key Responsibilities

Facilities & Workplace Operations

• Support daily operations in line with Cushman & Wakefield and client policies
• Assist in supervising maintenance programs and vendor performance
• Liaise with building management for faults, out-of-hours events, and service coordination
• Conduct regular audits of meeting rooms and report issues for resolution
• Analyse operational data to identify trends and drive efficiencies
• Maintain and update SOPs to ensure seamless service delivery
• Assist Facilities Manager with budgeting, reporting, contracts, and purchase orders
• Identify opportunities for facility improvements and cost reduction

Front Desk & Visitor Management

• Deliver a professional and welcoming experience for all guests and employees
• Manage visitor sign-in, access pass issuance, and security protocols
• Coordinate meeting room bookings, catering, and event logistics
• Liaise with internal stakeholders and external vendors for smooth event delivery

Access, Locker & Storage Management

• Manage visitor/contractor access pass issuance and returns
• Oversee locker allocations and quarterly audits
• Coordinate team storage requests and maintain key inventory

Meeting Room & Event Coordination

• Confirm bookings and requirements 48 hours in advance
• Organise catering and process related invoices
• Manage room setup and pack-down for meetings and events

Continuous Improvement & Support

• Proactively review systems and processes to enhance the workplace experience
• Provide relief support during leave or peak periods
• Perform other duties as requested by your direct manager

About You

• Experience in integrated facilities or corporate office operations
• Strong interpersonal and communication skills
• Proven ability to build relationships and solve problems creatively
• Proficient in Microsoft Office Suite and event management software
• Highly organised, proactive, and customer-focused

Why Join Cushman & Wakefield?

As one of the world's leading real estate services firms, we're transforming how people work, shop, and live. Joining us means you'll benefit from:

• Career progression with a "promote from within" culture
• Global exposure and opportunities across our network
• A flexible, inclusive, and supportive work environment
• Ongoing learning and development
• A workplace where diversity, equity, and inclusion are lived—not just spoken

We believe in a future where people simply belong. That's why we celebrate inclusive causes every day and welcome applicants from all backgrounds.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"