Workplace Concierge

4 days ago

Perth, Australia Spacecubed Full time

**About the role**

The workplace concierge is the go-to person for the community and delivers exceptional resident and visitor experiences in every interaction. You will be in charge of opening and closing the space when required, managing the front desk, maintaining the space throughout the day, as well as office duties such as directing enquiries, keeping the space organised and working with the general manager.

You will strive to provide an exceptional customer experience to the attendees and to ensure the quiet enjoyment of the residents while delivering excellent event service. The success of our company is primarily based on our people and their commitment to outstanding customer service.

**About Spacecubed**

Spacecubed is a Social Enterprise designed to support 1 million changemakers by 2030. We achieve this through our entrepreneurial hubs, programs and events that move people from ideas to action.

**Overall Responsibilities**

**Reception**
- Meet and greet members and visitors proactively in a timely manner
- New member setup processes (keys, swipe cards, printer assistance) and troubleshooting member issues
- Assist guests and members with meeting room bookings and setups
- Managing phone and chat system and assisting callers with general information and directing enquiries to relevant team members.
- Onboarding members

**Space Management**
- Complete daily walkthrough of the workspace to maintain the presentation of kitchens, meeting rooms and break-out areas.
- Coordinate with building Management, Facilities, IT and external contractors in relation to space maintenance and cleaning issues.
- Opening and closing spaces and overseeing the day to day administration of the offices
- Receiving and distributing mail

**Admin**
- Provision access to new members and visitors through work requests, allocation of swipe cards and keys and maintaining all access documentation and deposits
- Assist with the recruitment process and onboarding of new employees
- Schedule and coordinate team meetings, appointments and department meetings/catch-ups and take minutes
- Assist with other ad-hoc administrative and project requirements as required

**Skills required**:

- You have rock-solid communication skills and outstanding organisational skills
- Demonstrated experience in providing exceptional customer service
- You've got the enthusiasm and can-do attitude to help our residents with whatever they need. There's no challenge too big or small.
- When you're faced with a question, you don't know the answer to...you find one
- You go the extra mile to make our resident's day and even if things don't quite go to plan, you still manage to exceed their expectations.
- You have an eye for the smallest of details, and you make sure that even the most repetitive of tasks are done right every time
- You are reliable
- Strong time management, attention to detail and multitasking skills
- Some technical knowledge would be favourable (working AV units/sound systems)
- Ability to develop ownership and autonomy
- Hospitality, customer service or retail experience preferred

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Perth, WA 6000: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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