Knowledge Manager

3 days ago

Canberra, ACT, Australia Charterhouse Full time $90,000 - $120,000 per year

We are representing a major federal program currently seeking a Knowledge Manager to drive the management, refinement, and sharing of knowledge across critical ICT service lines.

This role sits at the heart of Service Management, ensuring knowledge is created, maintained, and leveraged effectively to improve performance, decision-making, and service delivery.

NV1 mandatory & Canberra based only 

Key Responsibilities

  • Manage the end-to-end knowledge management process for all incidents.
  • Own all KM KPIs, reporting, and procedures.
  • Create, refine, and publish knowledge objects, ensuring content is structured, accurate, and accessible.
  • Identify exceptions, deviations, and process gaps, implementing corrective actions.
  • Drive continuous improvement of KM processes, reporting, and compliance.
  • Communicate new and updated policies to stakeholders.
  • Establish and monitor measurements and targets to improve KM effectiveness.
  • Assess and report on the performance of KM processes across teams.
  • Enable knowledge sharing through portals, training programs, and brainstorming sessions.
  • Harvest, evaluate, and submit ideas and knowledge contributions to the Knowledge Base Owner.
  • Leverage collaboration and information technologies to support KM processes.
  • Promote effective knowledge use at the service line, team, and individual level.

Skills and Experience

  • Strong background in Knowledge Management within IT Service Management (ITSM).
  • Familiarity with ITIL frameworks and federal program environments.
  • Ability to critically evaluate the value of knowledge within an organisation.
  • Proven experience in refining, structuring, and distributing knowledge.
  • Skilled in using modern collaboration and information technologies to enable KM.
  • Strong analytical and communication skills.

For a confidential discussion, reach out to Marianne Cohen

  • Knowledge Manager

    3 days ago

    Canberra, ACT, Australia Unisys Full time $90,000 - $120,000 per year

    What success looks like in this role: Key ResponsibilitiesOversees, facilitates and administers ITIL based service support. Manages and oversees service delivery through the effective implementation of Knowledge and Service Request practices. Participates in the management of Major Incidents. Coordinates client-facing resources and potentially client and...

  • Project Manager

    3 days ago

    Canberra, ACT, Australia Tenacity CX Full time $120,000 - $140,000 per year

    On behalf of my clients who operate in the Australian Defence sector, I am currently looking for an experienced Project Manager who has experience in Facilities & Security Project Management and who holds a current TSPV clearance.The role is being offered as a 2-year day rate contract role and will be based from client's site in Canberra.Tasks Include (but...

  • Change & Release Manager

    3 days ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $98,765 - $123,456 per year

    Change & Release Manager Be a part of a high-impact government program supporting the effective operation of a specialised platform. As the Change & Release Manager, you will manage and coordinate system change and release activities across hybrid environments (Azure and on-premise) in line with formal processes. You'll collaborate with business...

  • Ask Manager

    5 days ago

    Canberra, ACT, Australia NCVER Full time $120,000 - $180,000 per year

    About NCVERThe National Centre for Vocational Education Research Ltd (NCVER) helps promote better understanding and discussion within the vocational education and training (VET) sector, and assists policymakers, practitioners, industry, training providers, and students to make informed decisions.NCVER is a professional and independent body responsible for...

  • Operations Manager

    3 days ago

    Canberra, ACT, Australia Ingenium People Full time $150,000 - $180,000 per year

    Diverse Concreting is a trusted Canberra-based concreting company delivering high-quality outcomes across residential, commercial, and industrial projects. With a reputation for precision, reliability, and integrity, we are expanding our operations and seeking a hands-on Operations Manager to lead from the front. In this role, you will: Manage daily...

  • Operations Manager

    1 day ago

    Canberra, ACT, Australia Health and Community Services Directorate Full time $80,000 - $120,000 per year

    The Children, Youth and Families (CYF) Operations Branch is seeking a dedicated and experienced leader for the Operations Manager role. This position plays a key role in delivering the best possible life outcomes for children and young people through responsive client service underpinned by best practice trauma informed case management.As an Operations...

  • Project Manager

    7 days ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $120,000 - $140,000 per year

    Project ManagerLocation: ACT, TAS, SA, VIC, NSW, QLD Join a high-impact reform initiative that is shaping the future of veterans' services in Australia. As a Project Manager within the Communications, Project Management and Change team, you will play a key role in delivering a landmark legislative transformation. This is a unique opportunity to contribute...

  • Building Manager

    5 days ago

    Canberra, ACT, Australia Inside outside facility services Full time

    Experienced building manager required for busy Facilities Management company.Are you an enthusiastic, self motivated and a positive person?If so, this is a role for youInside Outside Facility Servicesin one of Australia's fastest growing companies in the Facilities Services sector.We now require the services of an experienced Building Manager to service...

  • Change Manager

    7 days ago

    Canberra, ACT, Australia Compas Pty Ltd Full time $35,760 - $374,880 per year

    Change Manager Be part of one of the most significant legislative reforms in veterans' affairs in over a century. As a Change Manager, you'll lead strategic change activities to support the implementation of the new VETS Act. This role is central to delivering business readiness, communications, and stakeholder engagement for a high-profile reform program...

  • Account Manager

    5 days ago

    Canberra, ACT, Australia Marsh Pty Ltd Full time $104,000 - $208,000 per year

    Company:MarshDescription:We are seeking a talented individual to join our Public Sector Team at Marsh Canberra. This is a hybrid role.In this role, you will support the Public Sector Lead / State Executive in managing day to day client relationships, timely responses to queries, account management, program placement on high value government insurance and...