Crown PlaySafe Advisor

4 days ago

Burswood, Western Australia Crown Resorts Full time $60,000 - $90,000 per year
Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Reporting to the Crown PlaySafe Shift Managers the Crown PlaySafe Advisor will assist customers who are seeking support or who have been identified as potentially experiencing difficulties associated with gambling. You will be trained 'on the job' in all aspects of Crown's PlaySafe Code of Conduct, including the delivery of Play Periods, Self-Exclusion, Third-Party Exclusion and Revocation.

The Crown PlaySafe team have multiple positions on offer including the below:

  • Crown PlaySafe Advisor – Full Time – Permanent
  • Crown PlaySafe Advisor – Full Time – Fixed Term Contract (12 months)

Please note your application will be considered against both Permanent and Fixed term positions.

About you

You'll bring the following:

  • Flexibility with working in a 24/7 operation on a rotating roster including 8 – 12-hour shifts covering days, nights and weekends
  • Previous Crown Play Safe Ambassador experience beneficial
  • Casino Operations, Gaming or Premium Gaming experience beneficial
  • Demonstrated ability working in high-stress, complex environments with a strong customer focus
  • Exceptional communication and conflict negotiation skills
  • Demonstrated ability to work effectively in a multi-disciplinary team environment
  • Ability and confidence to work autonomously
  • Compliance with and adherence to relevant policies and procedures
  • Highly compliant with management of confidential or sensitive information
  • Ability to maintain comprehensive and accurate records
  • Demonstrated ability to communicate and work constructively with culturally diverse groups
  • Ability and desire to seamlessly collaborate across multiple departments and always maintain a "solutions mindset"
Additional Information

This role requires:

  • Successful applicants will be required to obtain WA, and VIC Gaming Licenses.
  • Formal relevant qualifications are highly desirable but not required

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ and Aboriginal and Torres Strait Islander; people like you.

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