Crown Playsafe Advisor

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Reporting to the Crown PlaySafe Shift Manager the **Crown PlaySafe Advisor** will assist customers who are seeking support or who have been identified as potentially experiencing difficulties associated with their gambling behaviours. You will be trained ‘on the job’ in all aspects of Crown’s PlaySafe Code of Conduct, including the delivery of Play Periods, Self-Exclusion, Third-Party Exclusion and Revocation.

The Crown PlaySafe team have multiple positions on offer including the below:

- Crown PlaySafe Advisor - **Permanent Full Time**:

- Crown PlaySafe Advisor - **Full Time 12-month Fixed term contract**

**About you**

You’ll bring the following:

- Flexibility with working in a 24/7 operation on a rotating roster including 8 - 12-hour shifts covering days, nights and weekends
- Demonstrated ability working in high-stress, complex environments with a strong customer focus
- Exceptional communication and conflict negotiation skills
- Demonstrated ability to work effectively in a multi-disciplinary team environment
- Ability and confidence to work autonomously
- Compliance with and adherence to relevant policies and procedures
- Highly compliant with management of confidential or sensitive information
- Ability to maintain comprehensive and accurate records
- Demonstrated ability to communicate and work constructively with culturally diverse groups
- Previous Crown Play Safe Ambassador experience beneficial
- Casino Operations or Gaming experience beneficial

**Additional Information**:
This role requires: Successful applicants will be required to obtain WA, NSW, and VIC Gaming Licenses. Relevant qualification in Social Work, Psychology, Public Health and/or Addiction studies is highly desirable but not required

**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.