Customer Service Officer

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Are you passionate about creating unforgettable experiences? As a Customer Service Officer, your mission is to ensure every attendee leaves with a smile

You'll be the go-to person for all things customer-related, from answering inquiries to escalating issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem-solving and seamless teamwork. Join us and be the heartbeat of our events, making every moment count

Your Mission, Should You Choose to Accept

• Be the Face of Excellence: Greet and assist event attendees with a warm and professional demeanour.
• Resolve with Precision: Address and resolve customer inquiries and escalate issues promptly and efficiently.
• Coordinate Seamlessly: Support the planning and execution of events, ensuring all customer-related aspects run smoothly.
• Gather Insights: Collect and analyse customer feedback to enhance future events.
• Maintain Records: Keep accurate documentation of customer interactions and transactions.
• Collaborate Effectively: Work closely with event coordinators and team members to deliver outstanding events.

Skills

• Communication: Excellent verbal and written communication skills to interact effectively with customers and team members.
• Problem-Solving: Strong ability to resolve issues quickly and efficiently.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Customer Focus: A strong commitment to providing exceptional customer service.
• Technical Proficiency: Familiarity with customer relationship management (CRM) software and other relevant tools.
• Teamwork: Ability to work collaboratively with a diverse team.

Role Requirements

• You must be available on weekends and weeknights.
• Long periods of standing and walking are required so you must have the physical ability for this.

Desirable

• Current RSA
• Current drivers licence is beneficial but not essential, otherwise you need to be able to get to various locations as required.

Benefits & Culture

• Friendly and inclusive environment
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL

• VIC Z S

• VIC Z S

• NT 1093

• TAS

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

If you would like to join a winning team please apply via our recruitment portal or feel free contact me via email to know more