Delivery Success Manager

Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

The Customer First Team
We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.

What You'll Be Doing

• Build relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.
• Review Partner delivery capabilities to ensure teams can deliver as designed and provide recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.
• Develop a deep understanding of a Partner's delivery team capabilities and goals to grow the practice.
• Develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications
• Drive Service Delivery Specializations and partner adoption within assigned region
• Support the onboarding and offboarding of delivery partners.
• Serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together
• Provide technical guidance and ensure Partner deployments meet Okta and industry best practices and compliance standards.
• Work closely with internal Okta teams (professional services, product marketing, support, engineering, alliances, and sales) to achieve business outcomes with delivery partners and customers.
• Develop joint customer success stories with strategic partners and/or Okta Professional Services.
• Develop quarterly reports which will be used for QBRs
• Work with the alliance team to properly position delivery assurance and other methods to assist partner-led implementations.
• Preventing red accounts for customer implementations led by partner
• Partner with internal Okta stakeholders, regional and global Partner Success teams for alignment with Okta's Partner business strategy
• Partner with professional services Sales team to position and craft solutions to meet our customer needs and accelerate their time-to-value

What You'll Bring To The Role

• 5+ years in professional services, partner delivery, or consulting, with experience deploying identity solutions (Okta preferred).
• Knowledge of identity security, authentication protocols, directory services, and security/compliance best practices.
• Strong understanding of Partner/Channel business practices
• Experience in creating and validating technical specifications while ensuring security standards and compliance are met.
• Experience in leading design review workshops to validate and steer solutions.
• Expertise in identity security (e.g., Active Directory, LDAP, SAML, SSO) and API security (REST, OAuth, JSON).

And extra credit if you have experience in any of the following

• Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
• Familiar with open-source tools and development practices.
• Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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