Customer Success Manager

20 hours ago

Melbourne, Victoria, Australia Data#3 Full time
  • Flexible working – 2 days in office, 3 from home
  • Dynamic team valuing new ideas and innovation
  • Melbourne or Adelaide Location

An outstanding career opportunity to utilise your proven customer delivery and solution mindset into a Customer Success role for Australia's leading enterprise IT company. Working with an extensive government and corporate customer base, you will implement smart and effective customer success strategies throughout the customer lifecycle (onboarding to adoption), maximising benefits derived from world-leading technology products and services.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $3 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years and named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

  • Collaborate with Sales, vendors, and customers to maintain a detailed lifecycle view of the customer's environment.
  • Create, manage, and execute Customer Success plans to achieve desired business outcomes.
  • Manage customer relationships alongside account owners, aligning Sales Account Plans with Customer Success Plans.
  • Lead onboarding activities, demonstrate tools, and ensure lifecycle engagement to enhance customer experience and success.
  • Champion data-driven Customer Success initiatives, track relevant metrics, and improve processes to elevate the customer journey.

About You

  • IT background with a proactive, solution-driven mindset and 3+ years of experience in Customer Delivery/Success.
  • Excellent verbal and written communication, strong commitment to values, and a dedicated work ethic.
  • Exceptional collaboration and negotiation skills, and effective teamwork.
  • Focus on ensuring optimal customer outcomes by driving product and service adoption without sales pressure.
  • Passion for technology, continuous learning, and the ability to influence.
  • Experience with Cisco, Enterprise networks, and/or security is a bonus.

If you're passionate about transforming customer relationships and delivering measurable business outcomes, we want to hear from you. Join Australia's leading enterprise IT company and work alongside industry experts, world-class vendors, and high-profile government and corporate clients.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA112921

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