Customer Success Manager

1 day ago

Melbourne, Victoria, Australia FBG Group Full time $90,000 - $120,000 per year

Job Description

About the Role

This is no ordinary account management gig. You'll be the glue between our customers and our delivery teams, ensuring seamless delivery of wellbeing programs, building strong relationships, and keeping our systems sharp and efficient.

You'll work closely with our Clinical team, Consultants, and the Customer Success team to:

  • Manage and grow key customer accounts
  • Coordinate wellbeing program logistics and delivery
  • Drive continuous improvement in systems and processes
  • Represent our brand with professionalism and purpose
  • Keep things running smoothly behind the scenes

Who We're Looking For

You're a natural communicator, a master organiser, and a customer champion. You thrive in fast-paced environments, juggle multiple priorities with ease, and bring a thoughtful, forward-thinking approach to everything you do.

You'll bring:

3+ years in account or relationship management

Strong project coordination and communication skills

A passion for mental health and wellbeing

Confidence using tools like Microsoft Office, Accelo, WPM, and Dynamics

A collaborative spirit and a commitment to excellence

Why Join Us?

At Communicorp and FBG Group, we don't just talk wellbeing—we live it. You'll be part of a values-driven team that's shaping the future of workplace mental health across Australia. We offer flexibility, purpose, and the chance to work with some of the best minds in the business.

We believe diversity is essential to our success. We proudly welcome people of all ages, backgrounds, abilities, cultures, and identities—including Indigenous Australians and the LGBTQIA+ community.

Ready to lead with purpose?

Call Vicki on for a confidential conversation or hit APPLY now to take the next exciting step in your career.

FBG

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Litmos Full time $90,000 - $120,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right placeLitmos develops eLearning solutions for top-performing companies. An established leader in the market since...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia UpGuard Full time $104,000 - $150,000 per year

    Who are we? UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia monday Full time $120,000 - $180,000 per year

    Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join usAs an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the product suite.You will be responsible for learning the customers' pain points, helping them plan how can help them, building the...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia AlgoSec Full time $80,000 - $120,000 per year

    At AlgoSec, What you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...

  • Customer Success Manager

    5 days ago

    Melbourne, Victoria, Australia Immersive Full time $90,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia Immersive Full time $90,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia Immersive Full time $80,000 - $120,000 per year

    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe. Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow If that excites you,...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Data#3 Full time

    Flexible working – 2 days in office, 3 from homeDynamic team valuing new ideas and innovationMelbourne or Adelaide LocationAn outstanding career opportunity to utilise your proven customer delivery and solution mindset into a Customer Success role for Australia's leading enterprise IT company. Working with an extensive government and corporate customer...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Nintex Full time $80,000 - $120,000 per year

    About Nintex:At Nintex, we are transforming the way people work, everywhere.  As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Nintex Full time $80,000 - $120,000 per year

    About Nintex:At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...