Customer Success Manager

2 weeks ago


Melbourne, Victoria, Australia FBG Group Full time $90,000 - $120,000 per year

Job Description

About the Role

This is no ordinary account management gig. You'll be the glue between our customers and our delivery teams, ensuring seamless delivery of wellbeing programs, building strong relationships, and keeping our systems sharp and efficient.

You'll work closely with our Clinical team, Consultants, and the Customer Success team to:

  • Manage and grow key customer accounts
  • Coordinate wellbeing program logistics and delivery
  • Drive continuous improvement in systems and processes
  • Represent our brand with professionalism and purpose
  • Keep things running smoothly behind the scenes

Who We're Looking For

You're a natural communicator, a master organiser, and a customer champion. You thrive in fast-paced environments, juggle multiple priorities with ease, and bring a thoughtful, forward-thinking approach to everything you do.

You'll bring:

3+ years in account or relationship management

Strong project coordination and communication skills

A passion for mental health and wellbeing

Confidence using tools like Microsoft Office, Accelo, WPM, and Dynamics

A collaborative spirit and a commitment to excellence

Why Join Us?

At Communicorp and FBG Group, we don't just talk wellbeing—we live it. You'll be part of a values-driven team that's shaping the future of workplace mental health across Australia. We offer flexibility, purpose, and the chance to work with some of the best minds in the business.

We believe diversity is essential to our success. We proudly welcome people of all ages, backgrounds, abilities, cultures, and identities—including Indigenous Australians and the LGBTQIA+ community.

Ready to lead with purpose?

Call Vicki on for a confidential conversation or hit APPLY now to take the next exciting step in your career.

FBG

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