Customer Success Manager

2 days ago

Melbourne, Victoria, Australia Supy Full time $60,000 - $100,000 per year

We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. In this role, you'll be at the heart of onboarding new customers onto Supy, ensuring they hit the ground running with our inventory management system. You'll work directly with restaurant operators, head office teams, and franchises to implement Supy across their venue/s and deliver fast time-to-value.

We encourage applications from individuals with diverse backgrounds and experiences. If you have a passion for hospitality and a knack for project delivery, we'd love to hear from you.

About Supy

Supy is an all-in-one inventory management platform designed for restaurants to optimise their back-of-house operations. We help over 3000 leading hospitality businesses globally, including Michelin star & 'Chef's Hat' restaurants and fast-growing QSR chains. If you need to reduce costs and increase profits, you need Supy.

About the Role

We're looking for a junior to mid-level
Customer Success Manager
based in Australia. You'll lead the onboarding process for hospitality venues, from project kick-off to go-live, ensuring customers see value quickly and efficiently.

This is a hands-on, customer-facing role where you'll train users, set up their system, solve operational roadblocks, and guide them through industry best practices. It's ideal for someone who understands hospitality, has strong project management skills, and enjoys making an impact.

What You'll Do

  • Lead the implementation of Supy's SaaS-based inventory management platform across restaurant groups
  • Run onboarding calls and training sessions with both venue teams and head office
  • Set up accounts, import supplier items, configure recipes, and support stocktakes
  • Coordinate POS integrations and work with internal teams to ensure smooth delivery
  • Understand each customer's unique setup and tailor onboarding accordingly
  • Use systems such as HubSpot & Flowla to manage timelines and progress
  • Identify inefficiencies and suggest improvements to streamline implementation
  • Deliver a best-in-class onboarding experience that reduces time-to-value

What We're Looking For

  • 1–3 years' experience in SaaS onboarding, implementation, customer success or F&B operations
  • Willingness to visit customers in person, to run on-site workshops
  • Hands-on experience with project management tools and customer comms
  • Hospitality industry experience, ideally in procurement/purchasing or back-of-house roles
  • Comfortable leading calls, solving problems, and managing competing deadlines
  • Familiar with cloud-based systems like HubSpot, Google Sheets, and Flowla
  • Passionate about helping customers get real, measurable value from tech

Bonus If You Have

  • Experience implementing BOH or inventory systems for hospitality groups
  • Worked as a cost controller or in restaurant operations
  • Exposure to POS integrations and multi-site rollouts

Why Supy

  • Join a high-growth SaaS company shaking up the hospitality industry
  • Work with a talented, supportive, and fun team
  • Direct impact, your work gets our customers live and thriving
  • Flexible working arrangements and career growth opportunities
  • Competitive salary, clear goals, and tools that help you succeed

How to Apply

If you're excited about this opportunity and eager to grow your career in sales, we'd love to hear from you Please send your CV and a cover letter outlining your experience and what makes you a great fit for Supy.

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