Community Relations Officer

About ARTC
We're one of the country's largest rail network owners, proud to be keeping the future of transport on track.
A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn't just a mode of transport, it's a safer and more environmentally friendly choice. We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability. Join us and be part of a team that's shaping the future of transport in Australia.

About The Team
Rail is critical to Australia's future - and so is the way we engage with those who use, live and work near our network.

We're committed to doing this with respect, transparency and care. Community feedback is a key part of that. If you're passionate about helping people, solving problems, and being part of a team that makes a difference - we'd love to hear from you.

About The Opportunity
This is a fast-paced and highly rewarding position. You'll manage incoming community enquiries through our central system, helping ensure ARTC is responsive, reliable, and accountable to the communities we work in.

You'll need to be confident managing sensitive or emotionally charged complaints, prioritising under pressure, and navigating internal teams to get things done. You'll also be responsible for tracking and reporting on enquiries using Consultation Manager , our community engagement database.

This is a hands-on role based in Adelaide , working closely with your manager and colleagues across the country.

Key responsibilities

• Respond to and coordinate the resolution of incoming enquiries, complaints, and feedback from the public, councils, MPs, and agencies
• Work with internal teams to understand and resolve issues efficiently — referring matters to Community Relations Advisors only when needed
• Maintain accurate and complete records of all community interactions in Consultation Manager
• Draft and review responses to complex issues, escalating where appropriate
• Monitor trends in community sentiment and highlight emerging risks or hotspots
• Prepare summary reports or insights to inform team planning and internal briefings
• Support the development and upkeep of response templates and public-facing materials
• Represent ARTC professionally and compassionately in all community interactions

What do we want from you?
Essential

• Experience in a community-facing or stakeholder engagement role, particularly involving complaint handling or issue resolution
• Strong communication skills – both written and verbal – with the ability to stay calm, constructive and respectful under pressure
• Organised and capable of managing multiple priorities at once in a live operating environment
• Demonstrated ability to build trust with internal teams and the public, balancing empathy with policy and process

Desirable

• Experience preparing correspondence for or liaising with MPs, councils, or regulators
• Familiarity with data reporting tools such as Power BI or Microsoft 365 apps (e.g. Excel, Power Apps)
• Awareness of how infrastructure projects or transport networks interact with communities
• Background in customer relations, local government, utilities, or environmental compliance
• Confident using systems like Consultation Manager, or similar tools for logging, tracking, and reporting on public enquiries

What will you get from us?

• Talk to us about flexible working options
• Competitive remuneration
• Resources to support your health and wellbeing and development
• Novated leasing options, as well as discounts and support programs
• 24/7 Employee Assistance Program for all employees and their direct family members

Our Organisation and Culture
At ARTC, we're more than just a rail network. We're a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion & collaboration, and continuous improvement. We're focused on growth, not just for our business but for our people and our country.

In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.

Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.

Join us at ARTC and be a part of a team that's shaping the future of transport in Australia.

We're proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent.

A
pply Now
Please note: Applicants who applied for this role in the previous recruitment round do not need to reapply.
Join the exciting future of rail today and find a career for life.

As part of the application process, you'll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing.

Applications close: 2 October 2025
Note: ARTC reserve the right to progress applications prior to the closing date.