Communications and Customer Relations Officer

4 days ago

Ballina New South Wales, Australia Rous County Council Full time $60,000 - $90,000 per year

Rous is proud to offer an Identified role supported under the NSW Government's Elsa Dixon Aboriginal Employment Grant.

Based at our new, purpose-built facility in Ballina, this role is designed to support your growth, learning, and connection to Country.

Rous is seeking a detail-oriented Communications and Customer Relations Officer to join our team. You will play a vital role in ensuring professional and personable customer service and efficient accounts management.

Responsibilities will include :

  • Provide accurate and timely advice, information and assistance to customers in all aspects of customer operations in response to identified customer and staff needs
  • Assist customers with finding information and with Council related forms.
  • To receipt and reconcile payments including using EFTPOS.
  • End-to-end meeting support including agenda preparation, minute taking, booking venues, sending invitations, arranging catering, room setup/pack down.
  • Ensure the appearance of the reception area, including all brochures, documents and information on display is current and all visitors follow the sign-in procedure on arrival and departure.
  • Provide secretarial and administrative service support to internal stakeholders
  • Maintain an up-to-date working knowledge of Council's processes, services and programs in order to provide quality service and information to Council's customers.
  • Carry out any other duties as required and within skills, competencies and training including daily routine task lists

What You'll Gain:

  • Structured training and development tailored to your interests
  • Mentorship from experienced staff and culturally safe support
  • Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
  • Employee Assistance Program (EAP) – confidential support for you and your family
  • Fitness Passport – affordable access to gyms and fitness centres across the region
  • A workplace that values your voice, your culture, and your potential

As a Customer and Accounts Officer at Rous, you will have the opportunity to utilise your organisational skills, attention to detail, and commitment to delivering exceptional service.

You don't need years of experience, just enthusiasm, reliability, and some of the following skills and qualities :

  • Identifies as Aboriginal and/or Torres Strait Islander (evidence may be requested).
  • Completed Year 10 education, including English and Mathematics (or equivalent).
  • Experience in customer service or administrative support roles.
  • Strong self-management, time management, and organisational skills.
  • High attention to detail, with discretion and confidentiality in handling information.
  • Ability to work effectively both independently and as part of a team.
  • Proficient in Microsoft Office applications including Outlook, Excel, and Word.
  • Awareness of workplace health and safety responsibilities under the WHS Act 2011

Ready to make the move with us?

This is more than a job, it's a chance to grow, connect, and contribute to the wellbeing of your community and environment.

For further information about the position, visit our Careers page.

Note: Location subject to change as Council prepares to relocate to new premises at Gallans Rd, Ballina NSW 2478 in 2026.

Applications close 11:59pm 11th November 2025

Applicants may be shortlisted as applications are received.

Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.

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