Sales and User Support Assistant

1 week ago

Cremorne VIC, Australia Beevo Pty Ltd Full time $45,000 - $65,000 per year

What does Beevo do?

Beevo makes small businesses happy We do this by keeping their costs down on an ongoing basis so they can focus on running their business. Commercial real estate agents' country-wide love us because we make them look good when they refer their small business clients to Beevo.

We are looking for driven, confident, and emotionally intelligent people who like to have fun and are keen to learn new things to join the Beevo team. If you want career progression and life experience, we want to speak to you This is the best time to join and be part of the Beevo journey as we continue to grow.

The Role:

We are looking for a full-time or part-time Sales & User Support Assistant to join the team. You'll support the team with day-to-day operational, compliance, and admin activities, as well as provide external user support for real estate agents using our Leasey platform.

To help you succeed, we will train, support and coach you on a range of systems and how best to communicate with your teammates, real estate agents, and suppliers. Like the rest of us, you will grow with the business.

Sales and Admin Support:

  • Process sales orders throughout the day, including downloading, uploading, and organising files to ensure accurate sales tracking and reporting.
  • Manage and submit sales call recordings to suppliers for quality assurance and reporting purposes.
  • Monitor and evaluate sales calls to ensure adherence to quality standards and compliance.
  • Maintain and update supplier pricing in internal systems, ensuring accuracy and consistency.

User Support:

  • Provide front-line support to real estate agent users, engaging promptly and professionally.
  • Assist system users with basic system issues and escalate more complex problems to the appropriate teams, using the ticketing system to track and manage requests.
  • Support user engagement and adoption by following established processes and best-practice guidance.
  • Maintain clear communication and timely follow-up on all user interactions to ensure a positive user experience.

Office Support:

  • Support general office management, including maintaining a clean and tidy environment, managing equipment, and coordinating office supply procurement.
  • Contribute to internal culture initiatives, including fruit box delivery, event management, and birthday reminders

What You'll Bring:

  • Excellent communication skills across all channels – phone, email, and in person.
  • Quick learner with strong IT and problem-solving skills
  • Strong attention to detail with a reliable and consistent work style
  • Effective time management and organisational skills, able to prioritise tasks efficiently.
  • User-focused mindset with a commitment to providing timely and effective support
  • Ability to follow established processes, procedures, and best-practice guidance
  • Confident using tools like Google Workspace, JIRA, CRM platforms, Microsoft Office, Slack, and others
  • Friendly, professional, and proactive approach to working

What are the pay and perks?

  • Part-time from 3 days per week up to full-time, $55,000 FTE
  • Monday to Friday, 9am to 5pm - no weekends
  • Awesome culture (you can even join the Beevo Culture Committee)
  • Brand new Cremorne office - the Silicon Valley of Melbourne
  • Charity, sports and events run throughout the year
  • Healthy workplace perks – fresh fruit boxes, employee vaccination program, and more

Job Types: Full-time, Part-time, Permanent

Pay: $55,000.00 per year

Work Authorisation:

  • Australia (Required)

Work Location: In person

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