Risk Management Officer

• Join our Legal, Risk and Governance team
• Full time permanent position with flexible work options available
• $94K- $103K per annum (dependent on experience) + superannuation

About the role
As our Risk Management Officer, you will be responsible for managing and supporting our claims process from beginning to end. You will also assist in the management and improvement of our insurance portfolio, looking at how we manage risks across the organisation, and ensuring we are prepared in case of disruptions or emergencies.

In this role you will work closely with other departments, our insurers, and sometimes external lawyers, to gather information, provide advice, and make sure everything is properly documented and actioned.

Other responsibilities include:

• Reviewing letters and emails to determine the required action on formal claims, complaints, or general enquiries.
• Recording and tracking all claims on Council systems like Microsoft , TRIM, and Pathway.
• Responding to claimants by letter or email and helping guide them through the claims process.
• Gathering background information and requesting reports from other departments.
• Searching records and systems (including maps and asset records) to understand site conditions and past issues.

About you
You will have a background in claims handling and/or risk management, combined with the ability to provide practical, well-informed advice to all departments. Your understanding of relevant Australian Standards, and local government procedures will allow you to confidently manage complex situations and support the Glen Eira City Council's overall resilience.

The following is also required

• A tertiary qualification in risk management, business continuity, or relevant work experience in the area of claims management and/or risk management.
• Experience managing a variety of claims and implementing risk management systems or frameworks.
• Strong written and verbal communication skills, including the ability to prepare clear, concise reports and legal correspondence.
• Sound knowledge of liability principles, insurance requirements, and relevant legislation affecting local government.
• The ability to investigate incidents, analyse data, and identify practical risk mitigation strategies.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

• Employee Working with Children Check
• New National Police Record Check
• Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description
To view a copy please visit the Council Careers page:

Apply NOW
All applications must be submitted online by clicking the 'Apply' button. As part of your application, you will need to:

• Attach your resume
• Attach a cover letter (no more than one page)

Closing date:
14 October2025 at 11.55pm

For further information or a confidential discussion please contact Claire Wynn, Coordinator Risk Management on or email

What's on offer
We have a great culture that is valued by all our staff. Teamwork, collaboration and innovation are a key focus at Glen Eira City Council. We will offer you:

• Hybrid work environment - Average of 3 days in the office (or pro rata)
• Flexible work options
• A supportive and collaborative team environment where your ideas are welcomed
• Access to paid training and participation in Council's extensive Learning and Development programs
• Reward and recognition programs
• Comprehensive leave entitlements
• Corporate gym memberships at Glen Eira Leisure

Working at Glen Eira City Council
The City of Glen Eira is a dynamic municipality located within the southeast metropolitan region of Melbourne, approximately 10 kilometres from the CBD. Council provides a range of services to over 155,000 residents from more than 160 cultural backgrounds and over 16,000 businesses.

Glen Eira City Council is a collaborative, values-based organisation that strives for innovation. Our 1,370 employees bring their diverse backgrounds and varied experiences and perspectives to an inclusive and flexible work environment, creating a unique and vibrant culture that is representative of the municipality it services.

Recognised as an Employer of Choice, we seek people who share our community focused values and have a desire to create positive local impact.

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

• Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.
• Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.
• Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer at

We value the knowledge, skills and talents that all people can share with our workforce and community.