UC/VoIP Support Engineer

About Us

Join Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade Results

Are you someone who thrives on responsibility, accountability, and delivering real results? Do you enjoy solving problems and working in a fast-paced, high-performance environment?

At Leader, we're building a team of A-Players who don't just meet expectations—they exceed them. As Australia's largest privately owned IT distributor, we partner with global technology leaders including Microsoft, Lenovo, Ubiquiti, and more.

We are currently seeking a motivated and technically skilled UC / VoIP Support Engineer to join our growing team at Leader & Breeze Connect. This is a fantastic opportunity to work with cutting-edge unified communications (UC) technologies, support exciting VoIP projects, and grow your career in a company that values development, positivity, and innovation.

About the Role

You will  play a key role in supporting customers, maintaining PBX and AV systems, and assisting with the implementation of new solutions across our expanding portfolio of telco and collaboration products.

Key Responsibilities

• Troubleshoot and resolve tickets where an understanding of the SIP protocol, platform architecture, NBN, Network, and carriers is required.
• Assist with Post-sales queries for Meeting Room Systems / AV Solutions.
• Provide technical support across various UC products, i.e., 3CX, Yealink, Fanvil, Grandstream, SNOM, Sennheiser, and Microsoft Teams.
• Install, configure, and maintain PBX systems.
• Provide Remote assistance to partners and onsite Techs.
• Assist with the Scoping & Implementation of new VoIP projects.
• Maintain up-to-date knowledge of new VoIP technologies and changes in the field.
• Communicate effectively with clients and colleagues to resolve technical issues.

Job Requirements:

• Desirable experience with one or more Wholesale Telco providers providing pre-sales advice to clients.
• Strong knowledge with 3CX or similar PBX platform.
• Strong understanding of networking protocols and architecture (TCP/IP, DNS, DHCP, and firewalls).
• Strong Knowledge of PBX systems, installation, configuration, and management.
• Knowledge with Meeting Rooms / AV Solutions.
• Knowledge of NBN technologies.
• Knowledge of Microsoft Teams Calling.
• Knowledge of VoIP protocols (SIP, H.323, RTP, and RTCP).
• Understanding of cloud communication technologies and how they are used in VoIP solutions.
• Knowledge of security issues and solutions related to VoIP (encryption, authentication, and firewall configuration).
• Ability to adapt to new technologies and changes in the field.

Characteristics:

• Strong written and verbal communication skills needed to interact with team and partners.
• Well organised with the ability to multitask and handle pressure situations.
• Team player with ability to work independently and learn quickly.
• Ability to work proficiently with minimal daily guidance.
• Excellent troubleshooting skills.
• Individuals focused on personal development.

Why Join Leader?

• Australia's largest privately owned IT Distributor
• 25+ years of success in Australia's IT channel
• Family owned and values orientated
• National footprint with strong growth, innovation, and leadership
• Culture of respect, positivity, and excellence
• Bonus programs for top performers
• Ongoing training and support for career progression
• Be part of the most dynamic team in IT distribution

This is an excellent opportunity for someone looking to start a career in the VoIP industry. If you are passionate about technology and want to work in a fast-paced, dynamic environment, we encourage you to apply.

To apply, please submit your resume and a cover letter to:

Ben Klason |

We look forward to hearing from you