Senior Desktop Analyst

1 day ago

Sydney, New South Wales, Australia Data#3 Full time $90,000 - $120,000 per year
  • Sydney-based, full-time 6-month role with the ability to transition to a permanent position based on performance.
  • Join a team that provide elite support to high level executives at a major client
  • Work for an HRD Employer - Choice winner for 10 years in a row

The role

We are seeking an experienced Senior Desktop Analyst to deliver advanced technical support for an existing customer, focusing on Windows 11 OS, M365 application troubleshooting, and the use and troubleshooting of organizational infrastructure and applications.

This role is ideal for someone who can provide exceptional client-focused service in a professional and timely manner, while building strong customer relationships and adhering to SLAs.

This role is structured to maintain a manageable workload, prioritizing exceptional quality. It allows tasks to be completed consistently to the highest standard.

What will I be doing?

  • Resolve more complex technical issues escalated by the team.
  • Answer customer problems and queries in an effective and timely manner.
  • Effectively use the existing escalation process as required.
  • Regularly update customers on progress during problem resolution.
  • Contribute to team problem resolution processes and actively share knowledge.
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLA
  • Provide meaningful, relevant, timely and accurate updates to call logging system
  • Project a positive & professional image when representing Data#3
  • Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  • Participate in the overall team strategy

What experience and skills will I need?

  • Audio Visual expertise is beneficial, with comprehensive training provided, as this technology is vital to the organization.
  • Strong customer service skills, with experience engaging with senior executives.
  • Strong verbal & written communication skills
  • A minimum of 4 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role.
  • Ability to deal with busy, high-pressured situations
  • Highly developed customer service skills
  • Developed documentation skills for procedure updates and report creation
  • Effective time & problem management skills
  • Proven ability to work within deadlines with minimum supervision
  • Knowledge and working experience of security protocols
  • Experience with technologies including:
  • Active Directory user/group/administration via Azure.
  • Windows 11 build and full management via InTune and AutoPilot
  • Desktop Application deployment through Intune Policies
  • Fleet Management (laptops, mobiles, iPads, and desktops)
  • MAM / MDM operational management
  • Operational experience with Azure Entra ID, Exchange Shell/GUI, OneDrive, InTune/Autopilot, Azure AD and Powershell)
  • Hold a Current Australian Department of Defence baseline security clearance or the ability to obtain a clearance.
  • Azure Virtual Desktop (AVD) experience would be highly regarded.

Who is Data#3?

Data#3 is a ASX200 organisation with a team of over 1,400 employees spread across 12 locations in Australia and Fiji. With flexible working arrangements and options for remote work, we provide a supportive environment that empowers you to excel in your role.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: KISH112995

  • IT Support Analyst

    1 day ago

    Sydney, New South Wales, Australia Scenic Full time $90,000 - $105,000 per year

    Scenic Group, including Scenic & Emerald Cruises, is an industry leader delivering truly incredible and unrivalled travel experiences around the globe. Australian founded, we have grown to operate luxury cruises and tours in all continents and continue to innovate and set new benchmarks within the travel industry. Innovation remains at the forefront with...

  • Senior Analyst

    1 week ago

    Sydney, New South Wales, Australia Australian Energy Market Operator (AEMO) Full time $120,000 - $180,000 per year

    Senior AnalystDepartment : System DesignDivision: ForecastingReference number: 12611Engagement type: PermanentAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all...

  • Senior Analyst

    1 week ago

    Sydney, New South Wales, Australia Indigeco Pty Ltd Full time $48,000 - $60,000 per year

    Senior IT Analyst – Federal Government | $85–100/hr + Super | Sydney or MelbourneContract:7 months (starting December 2025)Rate:$85–95 per hour + superLocation:Sydney or Melbourne hybrid (3 days onsite per week)Join a high-impactFederal Government programsupporting the modernisation of Australia's scientific and measurement laboratories.We're seeking...

  • Analyst/Senior Analyst

    7 days ago

    Sydney, New South Wales, Australia Deloitte Full time $120,000 - $180,000 per year

    Date: 18 Sept 2025Location:Sydney, NSW, AU Brisbane, QLD, AU Melbourne, VIC, AUDepartment: Audit and AssuranceDescription:Job Requisition ID: 39479We support flexibility and choice, including flexible work arrangements and part-time optionsAccess progressive leave policies for wellbeing, reproductive health and fertility supportEnjoy 18 weeks paid parental...

  • Senior Test Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Janison Education Full time $120,000 - $180,000 per year

    Position Summary: As a Senior Test Analyst, you will join our agile squad and will be responsible for the manual & automation test of our online assessment platform. You will work closely with the Project Manager, Product Owners, Developers and other stakeholders to manage the testing activities within the squad. This role is ideal for professionals who...

  • Senior Data Analyst

    3 days ago

    Sydney, New South Wales, Australia NSW Government Full time $129,464 - $142,665 per year

    Senior Data AnalystThe Closing the Gap Priority Reform 4 (PR4) Program, within NSW Department of Customer Service (DCS), is currently looking for a Senior Data Analyst to join their teamTemporary clerk grade 9/10 opportunity – until 30 June 2028Salary Range: $129,464 - $142,665 + superLocation: McKell, Haymarket. Genuinely hybrid working arrangements –...

  • Senior Test Analyst

    2 weeks ago

    Sydney, New South Wales, Australia ACECQA Full time $103,179 - $122,039 per year

    Senior Test AnalystHelp children have the best start in life through high quality education & care.Improve outcomes for children and families in early education and care.Join an expert team working across governments at the national level.About ACECQA We want children in Australia to have the best start in life through quality education and care. We...

  • Senior Technical Analyst

    1 week ago

    Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $140,000 per year

    Job DescriptionJoin Westpac as a Senior Technical Analyst – Shape the Future of Banking TechnologyThis role will play a crucial as part of the Chief Transformation Office working on UNITE.UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech...

  • Senior Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Deloitte Full time $80,000 - $120,000 per year

    Date: 15 Sept 2025Location:Sydney, NSW, AUDepartment: Audit and AssuranceDescription:Job Requisition ID: 39270Senior Analyst | External Audit - Global & Private Market | Sydney CBDBe part of market-leading projects with global scale and complexityBelong to a workplace that values diversity, equity and inclusionUnlock everyday savings through our MyBenefits...

  • Senior Business Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Galileo Search Full time $120,000 - $180,000 per year

    Senior Business Analyst / Product OwnerHybrid (Sydney) – Surry HillsMulti-year SAP Supply Chain TransformationIf you enjoy working with motivated people in a positive, collaborative environment, our client has the answerWe're hiring for a key role on amulti-year SAP Supply Chain Transformation program.This is more than just a Senior Business Analysis role...