Desktop Support Team Lead

12 hours ago

Sydney, New South Wales, Australia HiTech Personnel Full time $90,000 - $120,000 per year
  • Work with a leading Federal Government Department
  • 6 month contract + 2 x 6 month extension options
  • Rewarding hourly rates /Flexible work arrangements

A leading Federal Government Department is seeking an experienced Desktop Support Team Leadto support and enhance end-user digital technologies across the organisation. The successful Desktop Support Team Lead to be responsible for overseeing the day to day operations of the Desktop Support Team, including mentoring, and developing a team of Desktop Support Officers.

The successful Desktop Support Team Leadwill be responsible for, but not limited to:

  • Coach and mentor team members to enhance their technical capabilities and support career growth.
  • Provide Level 2 ICT support to department staff for desktop hardware, software, video-conferencing systems, peripheral devices across multiple NMI sites, and face to face onsite support.
  • Provide support to the Desktop Support Team with tasks requiring provisioning and management of ICT equipment for staff and maintaining accurate record-keeping of the ICT asset register.
  • Collaborate with Level 3 ICT teams (e.g. Networks, Servers and Infrastructure)

The successful Desktop Support Team Leadwill have experience in the following:

  • Experience in leading and managing a technical support team, including coaching and mentoring team members.
  • Strong problem-solving skills with the ability to address complex or escalated issues across a wide range of end-user hardware and software.
  • Proven experience providing Level 2 ICT Support, including triage and resolution of incidents, provisioning ICT equipment, and providing technical support for video conferencing systems.
  • Excellent communication and interpersonal skills, with the ability to build relationships, collaborate with stakeholders, and provide constructive feedback.

This is a great opportunity to work within a high profile Federal Government Department and work on an interesting program of work The successful Desktop Support Team Leadbe offered a 6 month contract with 2 x 6 months of extension options, and a rewarding hourly rate If you have the required skills and experience, APPLY NOW. Please forward your application to  quoting reference number JJ2494.  For more exciting job opportunities go to 

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