Senior Desktop Analyst

6 hours ago

Sydney, New South Wales, Australia Data#3 Limited Full time
  • Join our high-performing team
  • Work for an HRD Employer of Choice winner for 10 years in a row
  • Sydney based, full-time 6-month position, with the possibility of extension

The role

We are seeking a Senior Desktop Analyst to provide technical support for maintenance, installation, and repair of organisational infrastructure and applications. This role suits someone who delivers client-focused service, maintains strong customer relationships, and meets SLAs.

What will I be doing?

  • Resolve complex technical issues escalated by the team and provide timely customer support
  • Maintain regular customer updates and ensure high satisfaction
  • Use escalation processes and adhere to SLAs
  • Contribute to team knowledge sharing and service delivery improvements
  • Represent Data#3 professionally and participate in team strategy
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLA
  • Provide meaningful, relevant, timely and accurate updates to call logging system
  • Project a positive & professional image when representing Data#3
  • Contribute to the development of customer service delivery improvements, processes, procedures, and documentation
  • Participate in the overall team strategy

What experience and skills will I need?

  • 4+ years' experience in desktop support or similar, with strong troubleshooting and customer service skills
  • Excellent communication and documentation abilities
  • Able to thrive in high-pressure, fast-paced environments and work independently
  • Skilled in time management, problem-solving, and meeting deadlines
  • Experience with security protocols and technologies such as Active Directory, Windows 10/11, InTune/AutoPilot, SCCM, MAM/MDM, Exchange, OneDrive, Azure AD, and Powershell
  • Fleet management (laptops, mobiles, iPads, desktops) and application deployment
  • Australian Department of Defence baseline security clearance (or ability to obtain)
  • Knowledge and working experience of security protocols

Who is Data#3?

Data#3 is an ASX200-listed IT company with over 1,400 employees across Australia and Fiji. Recognised as HRD's Employer of Choice for 10 years, our culture is built on the core values of Honesty, Excellence, Agility, Respect, and Teamwork (HEART).

REF: KISH112995

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