Event Manager

About the Role

We are seeking an experienced Event Manager to manage a diverse calendar of sporting and entertainment events and lead the planning and operational delivery for assigned hirers.

Reporting to the Venue Manager, the successful applicant will oversee the entire event planning process across all functional areas, working closely with venue hirers, contractors, and stakeholders to ensure event day execution and high-quality fan and stakeholder experiences.

Key Responsibilities

Event and Game Day Delivery

• Coordinate and liaise with all event day contractors and suppliers to brief, manage, and debrief (including but not limited to venue, caterers, security, ticketing, first aid, police, broadcasters, and casual/promotional staff).
• Deliver, in conjunction with stakeholders and presentation partners, the running of the event from gates open to event finish, including internal and external precinct theming, branding, and activations.
• Conduct internal and external event briefings and debriefings with staff, security, police, and other relevant parties as required.
• Oversee general venue set up, bump-in/bump-out schedules, and the entire event day operation.
• Manage accreditation applications and distribution.
• Develop and implement event documentation such as event plans, risk assessments, run sheets, and emergency/risk management plans.
• Act as Chief Warden or Deputy Chief Warden on event days, responsible for control room communication and coordination, including emergency response management.

Ticketing

• Work with ticketing agencies and venue ticketing contacts to develop and implement strategies to optimise attendance and commercial outcomes.
• Oversee ticket builds, category splits, holds, and pricing strategies.
• Manage complimentary ticketing processes and game day box office operations.

Operations

• Collaborate with stakeholders to determine staffing levels for security, ushers, and casual event staff.
• Coordinate car parking lists for VIPs, sponsors, players, referees, staff, media, and broadcasters.
• Liaise with teams and their departments (home and away teams) regarding operational and match requirements.
• Participate in traffic and transport planning with relevant agencies.
• Ensure compliance of contractors with WHS requirements (insurance, licences, inductions, etc.).

Finance & Administration

• Prepare, track, and reconcile event budgets and costs, ensuring financial accountability.
• Manage reconciliation of venue and event day expenses.
• Collate and track all post-event debrief items from functional areas and event partners.
• Prepare post-event evaluation reports.

Stakeholder, Fan & Sponsor Engagement

• Liaise with internal and external stakeholders departments and community and fan experience teams from the clubs to implement match day activities.
• Work with sponsors to deliver contractual activations and promotional activities.
• Respond to enquiries, complaints, or feedback relating to the event experience.
• Assist with operational improvements to continually enhance the event day experience.

As a minimum, the successful applicants must have the following skills and qualifications:

• Tertiary qualification in Event Management or similar.
• Strong communication, literacy and numeracy skills.
• Writing skills to a high standard.
• Accuracy and attention to detail.
• Ability to simultaneously coordinate multiple tasks and meet deadlines.
• Strong IT skills and competency in Word, Excel and Outlook.

In addition to the above criteria, attention to detail, a customer focus, high levels of energy, willingness to work flexible hours in line with the requirements of polytec Stadium's event schedule (which includes evening and weekend work) and a positive 'can do' attitude and willingness to learn, is what is required to successfully undertake this position.