Duty Manager

3 days ago

Gosford, New South Wales, Australia The Tallies Full time $60,000 - $80,000 per year
Join the Leadership Team at The Tallies

Located in the heart of Ourimbah, Tall Timbers Hotel is a much-loved community venue, known for its vibrant atmosphere, welcoming team, and quality service across bar, bistro, gaming, and events.

We're currently seeking an experienced and motivated Duty Manager to take the lead in day-to-day hotel operations, ensuring exceptional service and smooth venue performance.


About the Role

As a Duty Manager, you'll play a pivotal leadership role across all areas of the hotel including bar, bistro, gaming, bottle shop, and functions.

Your responsibilities will include:

  • Overseeing daily hotel operations and staff performance
  • Leading and motivating a dynamic team across multiple departments
  • Ensuring compliance with RSA, RCG, WHS and venue policies
  • Managing cash handling, security, and stock control
  • Delivering excellent customer service and resolving patron concerns
  • Acting as Manager on Duty to ensure smooth operations and high standards

About You

We're looking for a hands-on leader who thrives in a busy hospitality environment. You will bring:

  • Previous supervisory or management experience in hospitality (pub, club, or hotel environment preferred)
  • Strong leadership and communication skills
  • Ability to manage and motivate a diverse team
  • Flexibility to work a rotating roster including nights and weekends
  • Current RSA & RCG (essential) – additional qualifications (e.g., First Aid, TAB) are a bonus
  • A customer-first attitude and strong problem-solving skills

What We Offer
  • Competitive salary package
  • Supportive management team and opportunities for career progression
  • A dynamic, community-focused venue with a great team culture
  • Ongoing training and professional development

How to Apply

If you're ready to take the next step in your hospitality career, we'd love to hear from you. Please submit your resume and cover letter via the "Apply Now" button.

Important: In your cover letter, please address the following questions to support your application:

  1. Outline your previous experience in hospitality management (pubs, clubs, hotels, or similar venues).
  2. Can you give an example of how you have successfully led and motivated a team in a busy environment?
  3. Do you currently hold a valid RSA and RCG? (Yes/No – please provide details)
  4. What steps would you take to ensure compliance with RSA, RCG, WHS and venue policies during your shift?
  5. Describe a time you dealt with a challenging customer situation. What was the outcome?
  6. Do you have experience with cash handling, reconciliations, and stock control? Please provide examples.
  7. Are you available to work a rotating roster including evenings, weekends, and public holidays? (Yes/No)
  8. Why do you want to work as a Duty Manager at Tall Timbers Hotel, and what would you bring to the team?

For any questions about the role, please contact our HR Manager at

Only shortlisted candidates will be contacted.

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