Customer Service Representative

2 hours ago

Ringwood East, Victoria, Australia c2fc5905-d8ee-43a0-a08e-fb0fa5b7e4dd Full time $60,000 - $80,000 per year

About Us:

Myfreight' is a leading provider of freight and logistics services across Australia. With over 30 years of industry experience, we pride ourselves on delivering reliable and innovative solutions to our customers. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

About The Role:

Myfreight is seeking a dedicated and detail-oriented Customer Service Representative to join our growing team at our Ringwood head office. Experience in freight management or fourth-party logistics (4PL) is preferred but not essential, as full training will be provided to the right candidate with strong customer service skills and a willingness to learn. This role serves as the primary point of contact for our clients, ensuring seamless communication, timely resolution of issues, and high customer satisfaction in all aspects of freight coordination and logistics services.

What's In It For You:

  • Join a stable and growing industry leader in fourth party logistics
  • A collaborative, team-focused work environment
  • Ongoing training and professional development
  • Great location right on the Mullum Mullum creek trail and opposite Eastland
  • Work from our newly renovated head office in Ringwood

Key Responsibilities:

  • Act as the main liaison between customers, carriers, and internal teams.
  • Manage day-to-day inquiries related to freight bookings, tracking, and delivery status.
  • Coordinate and monitor shipments, ensuring timely pick-up and delivery across various modes (road, air, rail).
  • Provide proactive updates to customers on shipment status, delays and investigations.
  • Troubleshoot and resolve freight discrepancies and damages.
  • Maintain accurate and up-to-date records within Myfreight and CRM platforms.
  • Process freight orders and service quotes.
  • Work closely with all internal teams to ensure service standards are met.
  • Ensure compliance with all relevant transportation regulations and company policies.
  • Support continuous improvement initiatives in customer service and logistics processes.

Skills & Qualifications:

  • Minimum of 4 years' experience in a customer service role.
  • Strong knowledge or interest in 4PL, freight or logistics is advantageous.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office and TMS/CRM platforms.
  • Experience with any TMS/CRM platform systems is required for effective freight management and customer relationship management.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and prioritise in a fast-paced environment.
  • Team-oriented with a commitment to delivering high-quality service.
  • VCE Certificate preferred
  • Training certificates desirable ie: CoR, DFM, Corporate legislation, compliance etc. preferred.
  • Australian work rights are required for this position.

What you'll be doing

  • Responding to inbound customer enquiries and resolving issues in a timely and professional manner.
  • Providing up-to-date information on our products and services.
  • Processing customer bookings and other transactions accurately.
  • Identifying opportunities to upsell or cross-sell additional services.
  • Maintaining detailed records and documentation of all customer interactions.
  • Contributing to the continuous improvement of our customer service processes and procedures.

If you're ready to join a dynamic and supportive team, apply now - No recruiters please, we've got this

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