Member and Customer Service Officer

2 days ago

Ringwood East, Victoria, Australia FPA Australia Full time $50,000 - $70,000 per year

ABOUT FIRE PROTECTION ASSOCIATION AUSTRALIA

Fire Protection Association Australia (FPA Australia) is the national peak body for fire safety that provides information, services, and education to the fire protection industry and the community it serves.

Our vision is a safer community where loss of life, injury and damage to property and the environment are minimised through effective fire protection. We carry out a variety of activities to engage FPA Australia's members, customers, and stakeholders to protect life, property, and the environment from fire.

ABOUT THE ROLE

The purpose of the Member and Customer Services Officer is to provide fulltime dedicated administration support for FPA Australia's Members and assist with FPA Australia Customers needs. The role is the first point of contact for customers, members and stakeholders of the Fire Protection Industry, and is vital to the representation of FPA Australia. Member and Customer Services are an essential part of FPA Australia core values. This role will develop a thorough knowledge of FPA Australia and provide a high level of Customer Service to all.

RESPONSIBILITIES

  • Provide administration support in various departments
  • General administration duties including data management
  • Financial processing
  • Process and administer all information and materials relating to new and existing memberships
  • Maintain the organisation's database to record current membership levels accurately and ensure data integrity.
  • Support the investigation and resolution of complaints

ABOUT YOU

  • Have a "can do" attitude and always willing to help
  • Works autonomously and well within a team environment
  • The ability to maintain calm under pressure
  • Are efficient and highly organised
  • A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes
  • Ability to multitask and prioritise work within a busy customer service environment
  • Strong attention to detail and the ability to prioritise and hold problem solving skills
  • Show empathy, by trying to understand every viewpoint

SKILLS & EXPERIENCE

  • Excellent verbal and written communication skills (non-negotiable)
  • Computer literacy in order to type up reports, results, and details of customer interaction
  • Ability to work independently and contribute to all aspects of the business
  • Strong attention to details
  • Qualities such as empathy, resilience, and care in every action
  • Previous experience in a Customer Service and Administration experience
  • Ability to manage challenging customer situations calmly and confidently
  • Sound decision making and reasoning skills
  • Experience in using multiple software systems (Database, O365)

We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.

If you are interested in this exciting role & meet the criteria, please click 'Apply' & attach your cover letter & resume. Applicants must be eligible to work in Australia. All applications received will be treated as strictly confidential.

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