Customer Care Specialist- Digital

Are you looking for a vibrant workplace that values your confidence, commitment to learn & grow, and strong work ethic?

This is the role for you

We're looking for a passionate Customer Service Specialist to join one of Australia's fastest-growing gas and electricity retailers, as a Customer Service Specialist- Digital. The position is a permanent role within our Customer Care department.

Using Live Chat, email and social media you will be comfortable in providing a high level of customer service, no matter the channel. Our teams work side by side, paving way for a seamless collaboration to provide customers with a red-carpet experience.

While you look after our customers with exceptional customer service, we will look after you with opportunities to grow your skills, participation in process improvement and problem-solving activities, coupled with generous earning potential and employee benefits. We understand that our success relies on each team member's commitment & contribution.

This role requires you to work on-site at our Ringwood office, conveniently suited to those living in the eastern suburbs. We value collaboration and believe in providing a supportive in-person work environment to foster creativity innovation and mentoring.

What you will need to succeed:

• Deliver a Red-Carpet service by addressing a diverse array of customer needs via email, chat and phone all while maintaining strict compliance with regulatory requirements and adhering to our quality assurance framework.
• Proactively contribute towards team and business process enhancements in alignment with GloBird's core values.
• Embody the core values of GloBird, consistently demonstrating We Care, We Act, and We Improve in all interactions with customers, colleagues, and other stakeholders.
• Going the extra mile to provide exceptional support to both the team and our valued customers.
• Strong communication skills, both written and verbal
• Above average typing speed and a natural ability to multi-task
• Strong analytical skills, attention to detail, and an acumen for problem solving.
• Previous customer service experience in a digital medium is preferred.

What's in it for you:

• Exceptional remuneration and bonus opportunities
• Full on the job training and support
• If you are a candidate who shows initiative and wants to progress in your career, we will help you get there
• A friendly & supportive working environment
• Enjoy catered team meetings and company events, plus daily access to snacks to keep you fuelled.
• Free on-site car parking & walking distance to train station
• Enjoy immediate access to the Employee Assistance program, along with birthday leave, complimentary work anniversary dinner, and a range of additional staff benefits.

If this sounds like you and you have a can-do attitude, then a career in GloBird is for you Submit your CV and a Cover Letter detailing why you would be right for the Energy Sales Specialist position.

Key Dates:

During the application process, candidates that are successful going through our first step will be required to undertake and complete an online assessment and will be contacted by our People, Culture and Communication team for phone screening.

If you are successful during the initial selection process, you will be invited to one of our GloBird Discovery sessions. Our Discovery sessions will be held in late October, early November 2025. Please note you must be available for these Discovery session dates to be part of the recruitment process (Discovery sessions will be completed in person).

About GloBird Energy:

GloBird Energy is on a mission to revolutionise the energy industry, striving for a brighter future for both customers and the environment. Our reputation is built on offering flexible products, competitive prices, and delivering a red-carpet experience for our customers.

Our vibrant team is passionate about providing experiences that our customers rave about, as demonstrated by our impressive 4.8-star Google review rating. We continually innovate to boost our efficiency, and use our shared values of We Care, We Act, and We Improve create an exciting work environment and an employee retention rate we're proud of.

Located in the heart of Melbourne's eastern suburbs (Ringwood), we offer easy accessibility via public transport, coupled with convenient onsite parking and regular social activities to foster a vibrant work environment.

If you're eager about advancing your career with growth opportunities, putting your innovative ideas and approach to work within a dynamic customer service environment, GloBird Energy Welcomes You.