Technical Services Manager Collaboration

Title: Technical Services Manager Collaboration

Requisition ID: 8766

Work Type: Ongoing Full Time

Fixed Term Period: Not Applicable

Location: Melbourne - East

Date Posted: 16 Oct 2025

About Us
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.

Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria's transport, planning and land services for use by all.

We foster a safe, inclusive and constructive place to work.

About The Group
Investment and Technology
group leads and manages the investment lifecycle; drives commercial advice & negotiations to facilitate reform; and enables core delivery through Finance, Procurement & Enterprise Technology.

Enterprise Technology
is a division of the Investment and Technology division which defines investment strategy and deliver commercial and information technology services to drive high performance and improved outcomes within the department.

The
Service Operations
branch in Enterprise Technology focuses on delivering IT services that unite people, processes and systems to form an integrated, high performing and efficient Department of Transport. The team thrives on working collaboratively with its stakeholders to achieve exceptional results for the department.

About The Role
The Technical Services Manager, Collaboration will be responsible for managing and supporting technology components of Collaboration platforms of the department. This will involve managing and optimizing departments Microsoft 365 and other collaboration platforms. You will also ensure that the proposed and existing M365 and other collaboration products and Services are aligned with company objectives and meet business outcomes in a timely manner. You will also be responsible to identify and resolve issues related to platform to minimize service interruption.

We are seeking an accomplished professional with strong skills in critical thinking, stakeholder management, and continuous improvement to lead release, deployment, capacity, and software configuration activities within the Cloud Platform team. The ideal candidate will demonstrate resilience, customer focus, and a collaborative approach to deliver efficient, innovative, and high-quality outcomes across technical and business environments

To access the Position Description, please click here
Position Accountabilities

• Demonstrate specialist technical knowledge and experience in an enterprise environment in configuring, documenting, implementing, administering and supporting M 365 and other collaboration platforms.
• Demonstrated experience applying quality procedures, while interpreting and reviewing the development of guidelines, standards and work instructions.
• Manage the collaboration team.
• Ensure high availability, scalability, and security of environments.
• Monitor and optimize resources for performance and cost efficiency.
• Work with project teams to support design and deployment of solutions.
• Serve as a technical advisor for clients, providing guidance on best practices and strategic direction.
• Collaborate with other team members, including solution architects, developers, and project managers.
• Troubleshoot and resolve complex technical problems.
• Work with Vendors as needed.

Qualifications And Experience
– Tertiary qualification in Information Technology or equivalent (mandatory)

– Experience in one or more of the Strategic Platforms (mandatory)

– M365 expertise and management (mandatory)

– ITIL (desired)

Culture Value
We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What We Offer
Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How To Apply
Click the
'Apply'
button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If have any issues,
click here
for Quick Reference Guide on how to apply.

Applications close at
11.59pm on Wednesday, the 29th of October 2025.
Please include both your resume and a cover letter. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact
Mohit Ahuja, Senior Platform Specialist via
Important Information
If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.