Receptionist and Guest Relations

20 hours ago

Ringwood East, Victoria, Australia Mercedes-Benz Ringwood Full time $45,000 - $65,000 per year

Mercedes-Benz Ringwood is seeking an experienced and passionate Receptionist and Guest Relations to join our prestige Dealership with a nationally leading automotive group, Eagers Automotive.

In this critically important role, you will be responsible for providing exceptional customer service to all dealership customers in a polite and professional manner as the first point of contact. We are seeking someone that exudes professionalism, shows initiative, and is passionate about our brand.

The main objective of this role is to ensure the smooth and effective running of Sales reception and customer lounge. Guest Relations will ensure that all customers receive the highest level of customer service during their experience at Mercedes-Benz Ringwood.

Your major responsibilities will include:

  • Maintain the Front of House area by providing a 5-star experience whilst meeting and greeting all guest
  • Manage incoming telephone calls and enquires
  • Manage catering and refreshments for all guests
  • Administration sales support
  • Ensuring the professional image of the Dealership is maintained at all times

The successful candidate will have:

  • Experience in a Dealership, Corporate or hospitably environment is essential
  • Minimum of 1-2 years of experience in a dealership, corporate or hospitality environment
  • Strong customer service skills
  • Impeccable presentation; a cheerful, warm and friendly disposition
  • Superior attention to detail
  • Excellent computer and IT skills
  • Proven ability to work autonomously and in periods of high demand
  • Polished and a strong team player

If you are ready for the challenge, we want to hear from you.

Please apply via SEEK with your resume and cover letter.

Why you should join Australasia's largest automotive retailer:

We are Australasia's largest and most dynamic automotive retailer employing over 9,000 team members across 400 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves in delivering an exceptional guest experience.

We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships, health insurance, vehicle purchasing and service discounts.

Eagers Automotive is an equal opportunity employer that values diversity in the workplace.

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