IT Support Officer

2 weeks ago

Sydney, New South Wales, Australia The Procare Group Full time $104,000 - $130,878 per year

From a family-started company to an ever-growing national business of over 25 years, we're committed to being the most respected national rehab and wellbeing business in Australia. 

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction. 

We are seeking a motivated individual to join our IT team in the role ofIT Support Officer. As an integral member of the IT Support Team, you will play a crucial role in providing IT support to the Group in national locations. The role is based in Procare's Head Office in Alexandria.

Some of the duties involved in your new role;

  • Respond to end-user technical support requests – Analyse, identify, diagnose, troubleshoot, and assist in resolving technical issues.
  • Install and configure computer hardware, software, and associated equipment.
  • Create new users assist with onboarding
  • Assist in maintaining Corporate IT infrastructure.
  • Assist with video conferencing systems and rooms, Zoom and Teams.
  • Actively participate in continual service improvement programs.
  • Find opportunities for service improvement and engage the relevant teams to reduce Service Desk time taken to resolve/escalate Incidents & Requests.

Ideal attributes you will have should include:

  • Proficient in common day to day IT applications and platforms including Microsoft 365 suite, Windows, Active Directory, Exchange, Windows Server.
  • Relevant technical qualification (desirable but not essential);
  • Demonstrated IT Support Desk experience (desirable but not essential)

What's on offer in your new roles:

  • Competitive remuneration package.
  • Paid parental leave.
  • Novated leasing opportunities.
  • Access to our external Employee Assistance Program.
  • A comprehensive induction and ongoing support.
  • Regular staff celebrations, award and charity events including EOFY, National Awards, Christmas functions plus much more
  • A genuine commitment to your work life balance.
  • A genuine, supportive & friendly working culture and company ethos.
  • Career development opportunities.
  • Ongoing support in obtaining your career goals.

If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you    For more information, check out our website , follow us on LinkedIn or contact our careers team  Send in your applicationvia the link with your CV and cover letter.

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

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