Technical Business Analyst RR

"You can be part of the team that enables significant service improvements for our people.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

•    Develop a deep understanding of system functionality and design as well as target state outcomes to ensure that technical specifications are aligned, feasible, sustainable and scalable.

•    Conduct workshops for detail requirement gathering, gap analysis, process mapping, identify acceptance criteria and produce artefacts for business stakeholder presentation and agreement.

•    Undertake system health assessment to identify gaps and contribute to the recommendations for system uplift or replacement. 

•    Develop business/system requirements to align to the needs of the business tactically and strategically, ensuring business expectations are met.

•    Source, develop and maintain currency of artefacts to support project needs.

•    Conduct assessments to evaluate the implications of proposed changes and document business rules, functions, and requirements.

•    Liaise with vendor, business and technical teams to ensure the successful completion of development and acceptance test cases

•    Be part of a bigger team in sharing knowledge, lessons learnt, create IP, document them in the knowledge repository and ensure currency of artefacts.

For more information, please view a copy of the Role Description and Information Pack.

About you

•    Strong experience in defining requirements for various systems used in road transport operations, PSN networks, radio channels, and network protocols.

•    Proven ability to write detailed specifications for telephone and radio communication systems.

•    Skilled in developing requirements and use cases for the integration of telephone and radio communication systems.

•    Able to review and understand network architecture across all layers and sites, ensuring alignment with system requirements and integration needs.

•    Tertiary qualifications or equivalent professional experience in a related field.

•    Experience working on complex technology programs, including data analysis and solution delivery.

•    Strong ability to translate business requirements into technical specifications and actionable work packages.

•    Proven capability to present complex technical information to non-technical stakeholders.

•    Experience conducting workshops for requirements gathering, process mapping, and stakeholder engagement.

•    Comfortable working onsite, with business and operations teams, for all days of the week. 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This is an in-person, on-site role.

What are you waiting for…? Connect with us.  Apply now

Applications close: 11:59 pm Sunday, 14th September 2025.

For more information about this role, please contact SRIVATSA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

#LI-Onsite

"