Systems Analyst

Learning Links is a not-for-profit charity organisation with a 50-year history helping families and children with learning difficulties and disabilities.

The Systems Analyst role is a newly created role at Learning Links based within our Head Office at Alexandria. As a member of the IT team, you will be responsible for providing the day-to-day support, maintenance of IT environments, as well as the key resource for executing key projects, improvement opportunities and contributing to the future technology direction.

**Your role**

You will work closely with internal stakeholders to support IT systems and improvements and ensure seamless operation of all ICT systems and activities.

Your day-to-day key responsibilities will include:

- Manage internal customer relationships, expectations & communications
- Provide technical support and advice to users across various business functions
- Managing vendor relationships and set appropriate expectations, and ensuring contracted services are delivered appropriately.
- Maintain ICT related documentation and provide in-house training when necessary

Be part of and contribute to the ongoing digital transformation:

- Assist in projects activities; elicit, validate & analyse business requirements
- Contribute to project artefacts such as business/requirements analysis, functional / non-functional specification, process maps, data flows, data dictionaries, use cases and technical specifications
- Improve employee and customer experience (EX and CX), drive efficiencies through business process automation, technology reviews, IT strategy and roadmap.
- Provide regular status updates to management, end users on projects rollout and products training

**About You**
- Degree in Information Technology or related field
- Skilled IT professional, minimum of 3-5 years’ experience in a similar role
- Excellent attention to detail, strong analytical, problem-solving, and organisational skills
- Familiarity with a RDBMS; Knowledge in a programming language, ability to decipher code when required
- Experience with Microsoft technologies such as Office 365, SharePoint, Microsoft Teams, and Active Directory IaaS 2
- Experience in software delivery projects, Agile methodologies and Project Management tools such as JIRA
- Knowledge/awareness of cybersecurity principles (desirable)
- Excellent verbal and written communication, interpersonal and stakeholder management skills
- Ability to manage competing priorities; Collaborative approach in building trust across departments and fostering innovation

**Your benefits**
- We are a **strengths-based organisation **(using Gallup Clifton Strengths)**. **You will receive support and coaching to play to your strengths every day.****:

- Hands down the most supportive and welcoming culture around.
- Competitive salary and not-for profit **salary packaging** up to $18,549 to reduce your pre-tax income.
- **Variety at work** with exposure to working with multiple disciplines and programs (e.g., psychology, education, speech and occupational therapy, early intervention, and teams running community programs etc.)
- Well progressed strategy for digital transformation, that now needs to be carried and supported into the future.
- **EAP services** including access to career support, manager assistance, mental health and counselling services, nutrition/ diet advice, financial counselling, legal assistance etc.

**About us**

Learning Links was established in 1972 by parents concerned about the lack of appropriate support services to meet their children’s education and wellbeing needs. Since then, we have partnered with thousands of children and families to help children reach their full potential. Our Client Services team include leading practitioners in their field, and we provide multidisciplinary services across psychology, speech therapy, specialist and early education.

We **value diversity and inclusion** and the unique contribution that every one of our team make.

**Child safety is top priority for us**, and we are a child safe organisation. You will be asked to undergo a **Police check and Working with Children Check**. We also have a mandatory **COVID-19 vaccination policy** and require all staff to be fully vaccinated (two primary doses plus a booster).