Custermer service AdministratorClient Services

2 weeks ago


Sydney, New South Wales, Australia Total Visa Pty Ltd Full time $60,000 - $80,000 per year

Location: Sydney (Bondi Junction) | Work type: Full-time (on-site) | Start: 24 November 20225

Total Visa is a busy migration practice supporting clients and sponsors across Australia. We're looking for a proactive Client Services & Admin Coordinator to be the operational heartbeat of our practice - owning client onboarding, calendar and inbox control, basic bookkeeping, and hands-on assistance to our RMAs.

What you'll do

Client onboarding & admin

·      Answer any incoming calls and email enquiries, where possible try to help them, otherwise take a message for Director or RMA.

  • Create and manage calendar appointments for clients and team members.
  • Send meeting summary notes to prospective clients, and maintain ongoing engagement with them.
  • Prepare and send Service Agreements, track follow-ups, and file signed agreements to the correct Accounts folder with accurate file notes.
  • Create and manage calendar appointments for clients and team members.

Bookkeeping & trust account support

  • Create/send invoices in Xero, reconcile, and issue receipts daily.
  • Prepare weekly/monthly financial reports: Trust Account, Sales, Estimated Sales, Prospects, Debtors.

RMA assistance (case support)

  • Lodge applications when instructed; record in LEAP, onboarding records, and the Sales spreadsheet.
  • Notify clients and sponsors of the Department's feedback using template emails.

What you'll bring

  • Experience in a migration, legal, or professional services environment (migration practice exposure highly regarded).
  • Working knowledge of LEAP, Xero, Google Workspace, ImmiAccount, VEVO, and calendar/email best practice.
  • Strong grasp of trust accounting basics, invoicing, receipts, and daily reconciliation.
  • Laser-sharp attention to detail, excellent written/verbal communication, and confident client phone manner.
  • Ability to prioritise, juggle multiple deadlines, and follow structured processes.
  • Discretion and professionalism handling confidential client information.
  • Full Australian work rights.

Nice to have

  • Prior support to Registered Migration Agents (SBS/nom/visa/EOI drafting).
  • Familiarity with Department fees, SAF, and subsequent application charges.
  • Report building in spreadsheets (Trust/Sales/Prospects/Debtors).

Why join us?

  • Close-knit team with direct mentorship from senior practitioners.
  • Varied workload across business operations and casework.
  • Clear processes, templates, and tools—your ideas for improvement are welcome.

How to apply

Send your CV and a short cover letter to with the subject line "Client Services & Admin Coordinator – Your Name".



  • Sydney, New South Wales, Australia Service NSW Full time $162,296 - $250,000 per year

    Principal Service DesignerSNSW Grade 11/12Location - Haymarket, Parramatta or Gosford1 x Ongoing roleAbout the Role:Lead the design of services that millions rely on. Service NSW is seeking aPrincipal Service Designerto lead one of the most complex and high-profile service design challenges in government today. This is a rare opportunity to influence how...

  • Service Officer

    2 weeks ago


    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Service Coordinator

    1 week ago


    Sydney, New South Wales, Australia O'Brien Boiler Services Full time $90,000 - $120,000 per year

    We want someone who genuinely wants to make a difference and is passionate about Service Management and their colleagues in the field. You will need to know that anything is possible and have a confident and positive outlook. Importantly, you must thrive in a diverse and inclusive environment.This position will suit someone with several years of service...

  • Service Director

    2 weeks ago


    Sydney, New South Wales, Australia KU Children's Services Full time $90,000 - $120,000 per year

    Ther ServiceSince 1967, KU Georges Hall has been a cherished part of the local community, a place where children, families, and educators feel truly at home. Nestled in a welcoming and inclusive environment, our preschool offers a nurturing space for up to 20 children each day, creating a close-knit and supportive setting for both learning and teaching.Our...


  • Sydney, New South Wales, Australia Killara Services Full time $90,000 - $120,000 per year

    WE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENTAs a member of the of the Killara Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.We are a leading provider of facility services, committed to provider better experiences and better outcomes...


  • Sydney, New South Wales, Australia PCR Services Full time

    Business Services Manager - Mid-Tier Firm: High-Growth Private Clients Are you looking for a firm where your leadership is valued, your input matters, and you get to work with some of Australia's most dynamic private businesses and families? One of Sydney's leading mid-tier firms is looking for a driven and people-focused Manager to join their growing...


  • Sydney, New South Wales, Australia AMP Services Full time $60,000 - $80,000 per year

    End 2025 with a rewarding new career in financial services. No experience needed with comprehensive in-house training provided as AMP is ready to invest in you, no matter your background. If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership...

  • Customer Service

    4 weeks ago


    Sydney, New South Wales, Australia DXC Consulting & Engineering Services Full time

    Job DescriptionAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...

  • Customer Service

    4 weeks ago


    Sydney, New South Wales, Australia DXC Consulting & Engineering Services Full time

    Job DescriptionAre you ready to be part of something truly innovative?At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the...

  • Filter Service

    1 week ago


    Sydney, New South Wales, Australia Pro-Filter Services Pty Ltd Full time $40,000 - $80,000 per year

    About the role Pro-Filter Services Pty Ltd is seeking a Filter Service professional to join our team in Peakhurst, NSW. As a full-time Filter Service technician, you will play a crucial role in maintaining and servicing air filters for our commercial and industrial clients. This is an excellent opportunity to apply your expertise in a fast-paced and dynamic...