Customer Service

1 week ago

Sydney, New South Wales, Australia Cox Purtell Staffing Services Full time $60,000 - $90,000 per year

Customer Service & Administration Officer

Permanent Full Time

Sydney CBD

Salary
: $78k + Super

Are you an experienced customer service professional with strong administration skills? Do you thrive in a professional environment where accuracy, attention to detail, and excellent communication are key? If so, this role could be for you.

About the Role

As the Customer Service & Administration Officer, you will be the first point of contact for the profession and the public. This high-volume, customer-facing role is central to supporting the work of this peak-body association by managing enquiries, maintaining records, and assisting with licensing and registration processes.

You'll work as part of a collaborative team to deliver exceptional service while ensuring compliance with policies and procedures.

Key Responsibilities

  • Respond to a high volume of incoming calls and emails from members and the public.
  • Assist members with online licence renewals and applications.
  • Maintain accurate database records and manage data entry.
  • Prepare documents for members regarding Certificates of Fitness.
  • Provide general office support including mail handling, filing, scanning and photocopying.
  • Support team members and undertake additional duties as directed.

About You

To succeed in this role, you will bring:

  • Demonstrated customer service experience, with the ability to manage a high volume of calls and emails.
  • Strong administration skills, ideally within a professional services environment.
  • Excellent communication skills, both written and verbal, with the ability to deal with diverse stakeholders.
  • Proficiency in Microsoft Office, email, internet, and database applications.
  • Strong organisational skills with the ability to prioritise and meet deadlines.
  • High attention to detail, integrity, and professionalism.

If you are a proactive and professional customer service and administration specialist looking to build your career, we would love to hear from you.


Apply Now
to join our team and make a difference.

  • Service Officer

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Senior Advisor, Customer Insights

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Senior Customer Experience Advisor

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Senior Advisor, Ministerial and Parliamentary Services

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    **Senior Advisor - Ministerial, Executive and Parliamentary Services - SafeWork NSW Grade: Clerk Grade 9/10 Salary range: $129,464 - $142,665 + superannuation and leave loading Duration: Ongoing Location: Gosford or Parramatta Applications Close: Wednesday 10th September :59AM)** About the team The Ministerial, Executive and Parliamentary Services...

  • Service NSW Disability Targeted Talent Pool

    2 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $90,767 - $103,729 per year

    Service NSW Disability Targeted Talent PoolSalary Grade:SNSW Grade 5/6 (base salary $90,767 - $103,729 plus superannuation and leave loading)Location: NSW wideEligibility: This is a targeted role for people with disability only - applicants who don't identify with a disability will not be considered.This is a targeted role under GSE Rule 26 and people with...

  • Customer and Stakeholder Administrator

    1 week ago

    Sydney, New South Wales, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationNSW - RockdaleJob Description SummaryConnectSydney are on the hunt for a new Customer and Stakeholder Administrator to join the teamAbout the RoleConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and...

  • Customer and Stakeholder Administrator

    1 week ago

    Sydney, New South Wales, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationNSW - Rockdale Job Description SummaryConnectSydney are on the hunt for a new Customer and Stakeholder Administrator to join the team About the RoleConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do...

  • Senior Organisational Design Advisor

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Organisational Design AdvisorClerk Grade9/10Salary Range:$129,464 - $142,665 + superEmployment Type:Temporary up to 12 months, Full-timeLocation:McKell, Parramatta or GosfordAre you passionate about building agile, future-ready workforces that deliver exceptional customer outcomes? We're seeking a Senior Organisational Design Advisor to partner with...

  • Senior Delivery Lead

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Delivery Lead - NSW Data Analytics Centre (DAC)Clerk Grade:9/10Annual Salary Range:$129,464 - $142,665 + superannuationEmployment Type:Temporary (until 30/06/2026), Full-timeLocation:McKell - Haymarket, Sydney / HybridPlay an influential role in the delivery of high-profile projectsSupport a variety of outcomes across NSW GovernmentWorking with...

  • Senior Salesforce Engineer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $125,693 - $138,510 per year

    Role Title: Senior Salesforce Engineer Clerk Grade: 9/10 Employment Type: Temporary, Full-time until 31 December 2027 Remuneration: Salary range for Clerk 9/10 is $125,693 - $138,510pa, plus superannuation and leave loading Location: We have dedicated office space in Sydney (McKell) or Gosford with hybrid and flexible workingconditions available. The...