Receptionist position at MIGYNAE, Private Gynaecology Practice

1 week ago

Melbourne, Victoria, Australia Migynae Full time $60,000 - $80,000 per year
Medical Receptionist – Women's Health & Fertility Practice (Full-Time)

Malvern (with occasional North Melbourne shifts)

MIGYNAE is a leading private gynaecology and fertility practice offering exceptional patient-centred care in a beautifully renovated period home in Malvern. We are seeking a warm, organised, and capable Medical Receptionist to join our growing team. This is a full-time position, but we will consider applicants who are available a minimum of 4 days/week.

You'll be a welcoming face of MIGYNAE — managing a busy front desk and playing a key role in ensuring each patient's journey is seamless, professional, and compassionate.

Key Responsibilities

  • Greet and triage patients with warmth and professionalism
  • Answer phone and email enquiries, managing appointment bookings using Genie software
  • Process payments, issue receipts, and explain billing policies
  • Handle incoming and outgoing correspondence, both digital and paper-based
  • Support clinical and admin staff by preparing rooms and assisting with basic stock and documentation tasks and use of Teams
  • Maintain a calm, well-organised reception environment and manage competing priorities
  • Ensure referral and registration workflows are followed accurately, using Genie and Outlook

Essential Criteria

  • Outstanding customer service and interpersonal skills
  • High computer literacy and fast uptake of software tools
  • Strong attention to detail and follow-through
  • Clear and professional telephone manner
  • Ability to multitask, prioritise, and remain calm under pressure
  • Willingness to travel to North Melbourne when rostered (parking covered)
  • Able to work both independently and as part of a collaborative team

Desirable Criteria

  • Experience using Genie medical software
  • Previous medical reception experience (GP, specialist, allied health)
  • Familiarity with Medicare billing and clinical workflows
  • Interest in women's health, gynaecology or fertility care

Job Details

  • Full-time position (38 hours/week) — Monday to Friday
  • Standard shifts are 9:00am–5:00pm, with some 10:00am–6:00pm rotations
  • Minimum 4 days per week availability required
  • Remuneration is commensurate with experience

How to Apply

If this sounds like the right fit for you, please send your cover letter and resume to:

Only shortlisted candidates will be contacted. Reference checks and a brief skills or strengths assessment may apply as part of the recruitment process.

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