BA Manager

Aussie Broadband's (ABB) purpose is to change the game. As BA Manager, you'll lead and develop our Business Analysis capability, ensuring the team delivers clear, consistent, and high-impact analysis that drives meaningful business outcomes.

We're seeking a candidate with experience managing a team of Business Analysts, ideally within the Telco sector, who can bring both strategic insight and hands-on leadership to the role.

Internally, the position is referred to as Manager, BA Practice.

This is a permanent position located at our Melbourne office, with a hybrid work arrangement.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie?

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values:

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

As Manager, BA Practice, you play a critical leadership role in shaping the Business Analysis function, driving capability uplift, and ensuring strategic alignment between business needs and technology solutions.

To successful in this role, you will possess:

• A proven track record as a BA Manager delivering high-quality Business Analysis outcomes.
• Strong knowledge of business analysis methods, tools, and frameworks (e.g., BABOK, Agile BA practices).
• Knowledge of telco operations, including BSS/OSS systems and process value streams.
• Thought leadership in Business Analysis skills and tools and knowing which tool is appropriate for the work – including requirement elicitation, feature slicing and decomposition into stories, story mapping, business process modelling, uses cases and non-functional requirements.
• Excellent people leadership skills with experience growing capability in a discipline, together with commercial acumen and the ability to link analysis work directly to business value.
• Strong analytical, planning and organisational skills with an ability to manage competing demands across teams.
• Strong systems thinking and problem-solving skills – ability to connect the dots and plot a way forward.
• Ability to work with multiple stakeholders at all levels to quickly build deep collaborative working relationships

How will you support our "Why?"

Aussie Broadband exists to change the game, and this role plays a key part in making that happen. As Manager, BA Practice, mentorship is grounded in purpose and care, shaping the Business Analysis capability to deliver clear, consistent, and high-quality insights that drive real business and customer value.

Reporting to GM, EPMO, as part of the Enterprise Portfolio Management Office (EPMO), you will develop and manage trusted relationships with internal and external delivery teams and senior leaders and use business and commercial acumen to ensure BA work is aligned, high-quality, and creates measurable business and customer value.

Your responsibilities will include:

• Building and leading the BA Practice (capability, standards, frameworks, and people).
• Leading BA work for high complex programs and projects
• Partnering with key stakeholders to translate outcomes into actionable requirements.
• Owning the BA discipline, setting the standard, defining the tools, and making sure our analysis work is consistent, clear, and valuable.
• Providing thought leadership on discovery and analysis for complex change.
• Creating an environment where BAs and Senior BAs feel supported, empowered, and proud of their craft.
• Providing input into planning, prioritisation, and resource allocation of BA team to maximise value delivery.
• Leading and driving our shift towards ensuring agility in our delivery practices and consistent way of working across all areas of the delivery lifecycle.  You are the delivery culture we want, consistently demonstrating these behaviours.