Inbound Customer Service Representative

18 hours ago

Brookvale NSW, Australia Hoselink - Immediate Start Full time $60,000 - $75,000 per year

Are you a natural people-person who loves solving problems? Do you dream of a work-life balance that lets you enjoy the Northern Beaches lifestyle? If you're nodding your head, we want to hear from you

We're a fast-growing e-commerce business based in the heart of Brookvale, and we're looking for our next Customer Service superstar to join our incredible team. Our customers are at the core of everything we do, and we need someone with genuine empathy and a passion for providing an exceptional experience.

This isn't your average call centre role. You'll be the friendly, knowledgeable voice of our brand, working within a small, supportive team where your contribution truly matters.

A Day in the Life:

As our Customer Service Representative, you will be the first point of contact for our valued customers. Your primary goal is to ensure every interaction is a positive one. You will:

  • Be the friendly voice of our brand, handling inbound customer enquiries via phone and email with warmth and professionalism.
  • Become a product expert, confidently providing advice and recommendations to help customers find exactly what they need (full training is provided).
  • Effortlessly assist customers with placing orders, tracking deliveries, and processing returns.
  • Turn challenges into solutions by skilfully troubleshooting product issues and managing warranty claims.
  • Collaborate with your team to ensure a seamless and consistently brilliant customer journey from start to finish.

What We're Looking For (About You):

  • You have a true passion for helping people and a naturally empathetic and patient approach.
  • You possess previous experience in a customer-facing role (e-commerce or retail is a huge plus).
  • You're an excellent communicator – you're clear, confident, and friendly, both on the phone and in writing.
  • You have a knack for problem-solving and can think on your feet to find the best solution.
  • You're organised, have great attention to detail, and are comfortable navigating computer systems.
  • Most importantly, you have a positive, can-do attitude and are a genuine team player.

Why You'll Love Working With Us:

  • Fantastic Work-Life Balance: Enjoy your evenings and weekends This is a Monday to Friday, 9 am - 5 pm role (with one early 8 am start per month for a team meeting).
  • A Supportive & Collaborative Team: Join a small, close-knit team where your voice is heard and your efforts are celebrated. You'll report directly to our Customer Service Manager and work alongside our Head of Customer and People.
  • Grow With Us: We are passionate about our products and our people. We offer opportunities for professional development in a growing business.
  • Great Perks: Enjoy generous staff discounts on our entire product range Plus, a gym, sauna, ice bath and massage chairs to enjoy Also we offer various team events throughout the year

Ready to join a team that values you?

If you're excited by the opportunity to make a real impact and build a career with a brand that's going places, we would love to hear from you.

Job Type: Casual

Pay: $35.15 per hour

Expected hours: 37.5 per week

Benefits:

  • Employee discount
  • Gym membership

Work Location: In person

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