Inbound Customer Service Representative

1 day ago

Brookvale, Australia Hoselink Full time

Hoselink is a premium online retailer of watering and garden products. We are passionate about our people, our customers and our products In our customer service team, we seek to delight our loyal customers by providing an outstanding service and friendly interactions.

As our peak season approaches, we are in search of enthusiastic individuals who can deliver exceptional customer experiences to our loyal customer base. If you have a flair for customer service and a desire to learn & grow, then this is the role for you

Key Responsibilities:

- Communicating confidently and providing effective and accurate information to customer queries and troubleshooting problems, ensuring a fulfilling customer experience
- Actively supporting fellow members of the customer service team by sharing the workload and by actively participating in team meetings to help drive the business forward.
- Customer focused, preferably in Ecommerce
- High attention to detail
- Excellent written and verbal communication skills
- Ability to easily engage and communicate with customers and team members alike
- Computer Proficiency - Microsoft office, experience with customer ticketing system desirable
- Demonstrated problem solving skills
- At least 12 months experience in customer service

Perks
- Full training and support
- Progression opportunities
- Amazing team environment that our people love
- Free onsite staff Gym & Sauna
- Generous Product discounts
- Team events and celebrations
- Generous annual leave
- Parking on site

This role will report to the Customer Service Team Leader and work closely with the Customer Service Manager, Product Development, Product Technician and Warehouse Teams. It will suit someone who has a ‘can do’ attitude and who can adapt to a changing role when required. Prior experience in customer service is needed, and full training and support will be provided. This role will require excellent organisational skills, as well as excellent verbal and written communications skills. This is a great opportunity to boost your career.

There are flexible employment options for people who can work between 25 - 40 hours per week. This includes full-time, part-time and casuals and opportunities for ongoing employment. The requirement is weekdays only, between the hours of 9am to 5pm (no weekends).

At Hoselink we understand our business is only as good as team, so looking forward to seeing what you can offer

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 38 per week

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Gym membership

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Brookvale, NSW 2100: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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