Customer Service Consultant

22 hours ago

Brookvale, Australia Momentum Consulting Group Full time

**About us**

**About the Client**
An exciting opportunity has become available for **Customer Service Consultant** to join a purpose-driven organisation that provides the very best teaching resources in Australia and New Zealand. They have been doing this since 1956 and are on a high growth trajectory with plans to double in size over the coming years.
Based in Brookvale (Northern Beaches), you will ensure the company meets a high level of customer satisfaction by following up and resolving any queries received via their contact centre helping service all customers to a high standard and increasing customer satisfaction.

**Benefits**:

- Permanent role - Immediate start
- Join a high-growth business with opportunities to grow your career
- Genuine Work From Home opportunity (after a 4-6 week training period)
- It's a vibe - join a vibrant and lively team who welcome you with open arms
- Occasional interstate travel to support and attend conferences and events

**About the role**
As a Customer Service Consultant, you will be responsible for the following:

- Actioning and following through on any enquiries received
- Gathering information; advise customers of prices, goods delivery and processing times
- Liaising with the logistics team with regard to stock and delivery times
- Liaising with sales reps and account managers
- Processing cash and Eftpos sales
- Organising credits, returns, and replacements
- Providing quality service with every interaction
- Responding to, on average 50 queries per shift
- Reviewing and following up on customer survey responses as required
- Providing support to our call centre team as required by taking inbound call enquiries
- Providing quality service with every interaction

**To be successful, you will possess the following**:

- Your experience within admin/reception/customer service/retail would be very beneficial for the role
- You have a true passion for customer service
- You have a keen eye for detail
- You can follow set processes and have the initiative to think outside the box.
- You are enthusiastic with a 'can do' attitude person
- You are organised and have the desire to learn new skills
- You thrive in a team environment and can also work autonomously when required
- A previous experience in Salesforce is an advantage but not a must

**How to Apply**
- Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply._

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