Csr (Customer Service Representative)
1 week ago
**Join the Gracie Barra Team** Gracie Barra is the largest global network of Jiu-Jitsu schools, with over 1,000 locations worldwide and 40+ across Australia. We've been the #1 team in international competitions for six years straight Our mission is simple: "Jiu-Jitsu for Everyone." We believe in making Jiu-Jitsu accessible to all and aim to bring a school to every community. We’re looking for a **Customer Relationship Representative** to help us provide exceptional support to our franchisees and customers while keeping the Gracie Barra spirit alive. **What You’ll Do** - Build Relationships: Support franchisees, customers, and the Gracie Barra community by providing guidance and assistance. - Answer Inquiries: Handle questions about franchises, events, and products. - Customer Retention: Address concerns quickly to keep franchisees and customers happy. - Help Franchisees Shine: Ensure they meet brand standards with clear guidance and resources. - Be Proactive: Spot opportunities to help franchisees and customers succeed. - Support Sales: Help promote products and events to boost engagement. - Onboarding: Train new franchisees for success. - Stay Organised: Keep detailed records of interactions and solutions to improve service. **Who You Are** - You’ve worked in customer service, sales support, or a similar role. - You’re a great communicator with awesome people skills. - You’re proactive, organised, and love solving problems. - You thrive in fast-paced, team-focused environments. - Bonus Points If You: - Know a thing or two about Brazilian Jiu-Jitsu or martial arts. - Understand how franchises work. - Speak English and Portuguese. **What’s in It for You?** - Exciting Work Culture: Be part of a passionate and supportive team. - Discounts: Get exclusive deals on Gracie Barra products. - Growth Opportunities: Learn and develop with ongoing training. - Make a Difference: Help us bring "Jiu-Jitsu for Everyone" to life and transform lives through amazing service and community support. Ready to join the team? Let’s roll Pay: $60,000.00 per year **Benefits**: - Employee discount - Professional development assistance Schedule: - Monday to Friday Application Question(s): - What is your current residency status, and are you authorized to work in Australia? **Experience**: - Customer service: 1 year (required) **Language**: - English (required) - Portuguese (preferred) Work Location: In person Expected Start Date: 02/12/2024
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