Collections Officer

3 days ago

Perth, Western Australia KBH Solutions Full time $60,000 - $90,000 per year

We are seeking a motivated and experienced Collections Officer to join a reputable and well-established National collections company based in the CBD.

In this role, you will manage a portfolio of commercial accounts, requiring strong negotiation skills and a commitment to delivering exceptional customer service.

Key Responsibilities:

  • Proactively engage with commercial clients to negotiate the repayment of outstanding debts.
  • Establish and manage suitable payment arrangements tailored to client needs.
  • Deliver high-level customer service by building and maintaining strong client relationships.
  • Manage legal proceedings related to debt recovery, including the drafting of court documents and enforcement of judgments.
  • Oversee litigation files, handle correspondence, and utilise relevant search tools.
  • Maintain accurate records and complete all reporting requirements as needed.

About You: To be successful in this position, you will bring:

  • Prior experience in debt recovery, ideally in a commercial or consumer collections environment, with skip tracing knowledge a plus.
  • Exposure to debt recovery litigation and a solid understanding of legal processes (preferred but not essential).
  • Strong communication, negotiation, and problem-solving abilities.
  • A sound understanding of privacy regulations, UCCC, and relevant legislative frameworks.
  • A professional and positive attitude with a focus on delivering outcomes.

What's on Offer:

  • A supportive and experienced team environment.
  • Hybrid working arrangement: Once trained, enjoy working from home on Thursdays and Fridays.
  • A great opportunity to grow your skills within the legal and collections sector.

If you're a proactive and driven professional who thrives in a fast-paced environment and has a passion for delivering outstanding service, apply now to take the next step in your career.

If you have any specific questions relating to this role, please contact Vanessa on email or phone

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