Guest Service Agent

8 hours ago

Haymarket, New South Wales, Australia The Victoria Hotel Full time $45,000 - $60,000 per year

The Capitol Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Independent Hotels

The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travelers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.

About the Role

As a Guest Service Agent at you'll be the first point of contact for guests, delivering warm welcomes and efficient service. You'll manage check-ins, check-outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Key Responsibilities 

•    Manage arrivals and departures of everyone visiting our hotel

•    Provide exceptional guest service by responding to guest requests efficiently and courteously

•    Setup and pack down of restaurant and bar areas as needed

•    Shake cocktails, sling beers and have countless chats through the day

•    Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met

•    Actively resolve guest issues and challenges presented on shift

Skills & Experience

• years of experience as a GSA in a hotel

•    Proven ability to deliver warm, professional, and efficient guest service 

•    Strong communication skills and attention to detail. 

•    Experience in front office operations including check-in/out and handling guest accounts. 

•    Ability to build strong relationships with other departments in the hotel 

•    The ability to deal with multiple requests at once and maintain a high level of service. 

•    Familiarity with reservation systems and booking procedures. 

Benefits & Perks

•    Incredible team member discounts from your first day on-the-job.    

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    

•    Awesome winter and summer savings and discounts at Thredbo.    

•    Rapid career growth opportunities through our EVT network.    

•    Local community involvement, volunteering and charitable giving.     

•    Australia and NZ's largest and most diverse experiences company.

Join The Capitol Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

  • Casual Guest Service Agent

    4 days ago

    Haymarket, New South Wales, Australia The Great Southern Hotel Full time $45,000 - $65,000 per year

    The Great Southern Hotel Sydney (GSH-Sydney) is a busy heritage-listed hotel located in the heart of Sydney's vibrant entertainment district, offering 176 rooms, and maintaining an occupancy rate of 99%. The hotel is within walking distance of the CBD, Central Station, Chinatown, Darling Harbour and Sydney Convention & Exhibition Centres. The Great Southern...

  • Hotel Receptionist

    4 days ago

    Haymarket, New South Wales, Australia APX World Square Full time $25,000 - $27,000 per year

    APX World Square is hiring a Full time Hotel Receptionist role in Haymarket, NSW. Apply now to be part of our team.Job summary:Flexible hours available 2-3 years of relevant work experience required for this role Expected salary: $25 - $27 per month Be the Face of Hospitality We are seeking Guest Service Agents / Hotel Receptionists to join our dynamic...

  • Accommodation and Hospitality Manager at a Busy Backpackers

    2 weeks ago

    Haymarket, New South Wales, Australia 790 on George Backpackers Full time $75,000 - $85,000 per year

    Central Station Lodge T/A 790 on George – Haymarket, Sydney, 2000Full-time | $75,000 – $85,000 per annumCentral Station Lodge T/A 790 on George is seeking an enthusiastic and experienced Accommodation and Hospitality Manager to lead our vibrant team in the heart of Sydney.We are a medium-sized city backpackers, catering to a diverse community of youth...

  • Customer Success

    4 days ago

    Haymarket, New South Wales, Australia SETTLD Full time $80,000 - $90,000 per year

    About Settld is transforming the way property developers, agents, financiers, and buyers experience the settlement process. We partner with some of Australia's most forward-thinking developers to streamline buyer onboarding, documentation, and communications—delivering clarity, speed, and confidence where it matters most.As we scale rapidly, we're looking...

  • Casual Room Attendant

    2 days ago

    Haymarket, New South Wales, Australia Great Southern Hotel Full time $67,800 per year

    The Great Southern Hotel Sydney is a 4 Star hotel located in the heart of Sydney CBD. We are currently seeking an experienced Housekeeping Hotel Room Attendant on a casual basis to join our team. You must take pride in your work and be willing to go that "extra mile" to make our guest's stay an enjoyable one. This is a physically demanding role that requires...

  • Casual Houseperson/ Public Area Cleaner/ Room Attendant

    2 weeks ago

    Haymarket, New South Wales, Australia Great Southern Hotel Full time $168,192 per year

    The Great Southern Hotel Sydney (GSH-Sydney) is a self-rated 4 Star hotel located in the heart of Sydney CBD. We are currently seeking an experienced Housekeeping Hotel Room Attendant on a casual basis to join our team. You must take pride in your work and be willing to go that "extra mile" to make our guest's stay an enjoyable one. This is a physically...

  • Night Attendant for Backpacker hostel

    4 days ago

    Haymarket, New South Wales, Australia 790 on George Backpackers Full time $15,600 - $18,400 per year

    Night Receptionist for BackpackersCalling All Night-owls, 790 is a medium sized backpackers in the Sydney Haymarket Area. We are seeking applications from experienced Night Receptionists/Auditor's (so, basically Superhumans) for this fantastic Casual position.Hourly pay is $30+ superannuation additionalResponsibilities Include:Front office administration...

  • Experienced Backpacker Receptionist

    2 days ago

    Haymarket, New South Wales, Australia 790 on George Backpackers Full time $28,000 - $30,000 per year

    Experienced Receptionist790 is a medium sized backpackers in the Sydney Haymarket Area.We are seeking applications from experienced Front Office Receptionists with backpacking experience. Must have atleast 3 months experience with a knowledge of Reception PMS system(preferably MEWS)Only Applicants with previous experience in Backpackers Reception will be...

  • Japanese Tour Guide

    2 days ago

    Haymarket, New South Wales, Australia Brighton Coach Pty Ltd Full time $60,000 - $120,000 per year

    Brighton Coach Pty Ltd is a leading charter service provider specializing in premium coach transport and tour services. We are committed to delivering exceptional travel experiences for international and domestic tourists. As we continue to expand our offerings, we are seeking passionate and knowledgeable Japanese Tour Guides to join our team.Job Overview:...

  • Sales Manager

    2 weeks ago

    Haymarket, New South Wales, Australia Ultimate Travel Full time $50,000 - $80,000 per year

    About Ultimate TravelUltimate Travel is an international Gap Year and Adventure brand within the youth travel industry. We design tours for 18–35's who want the Ultimate Travel Adventure. Our Australian operation centres on the iconic UltimateOz program, which welcomes over 1,500 Working Holiday Makers to Australia each year, alongside our award-winning...