Guest Service Agent

3 days ago


Haymarket, New South Wales, Australia The Victoria Hotel Full time $45,000 - $60,000 per year

The Capitol Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Independent Hotels

The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travelers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.

About the Role

As a Guest Service Agent at you'll be the first point of contact for guests, delivering warm welcomes and efficient service. You'll manage check-ins, check-outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Key Responsibilities 

•    Manage arrivals and departures of everyone visiting our hotel

•    Provide exceptional guest service by responding to guest requests efficiently and courteously

•    Setup and pack down of restaurant and bar areas as needed

•    Shake cocktails, sling beers and have countless chats through the day

•    Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met

•    Actively resolve guest issues and challenges presented on shift

Skills & Experience

• years of experience as a GSA in a hotel

•    Proven ability to deliver warm, professional, and efficient guest service 

•    Strong communication skills and attention to detail. 

•    Experience in front office operations including check-in/out and handling guest accounts. 

•    Ability to build strong relationships with other departments in the hotel 

•    The ability to deal with multiple requests at once and maintain a high level of service. 

•    Familiarity with reservation systems and booking procedures. 

Benefits & Perks

•    Incredible team member discounts from your first day on-the-job.    

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    

•    Awesome winter and summer savings and discounts at Thredbo.    

•    Rapid career growth opportunities through our EVT network.    

•    Local community involvement, volunteering and charitable giving.     

•    Australia and NZ's largest and most diverse experiences company.

Join The Capitol Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.


  • Wait Staff/Host

    1 day ago


    Haymarket, New South Wales, Australia Bancho Bar Full time $40,000 - $60,000 per year

    Waitstaff/Host – Bancho Bar, HaymarketBancho Bar is a cocktail and whisky bar in the heart of Haymarket's Chinatown, known for our premium spirits from around the world and one of Sydney's largest selections of Japanese whisky.We're looking for motivated, guest-focused waitstaff to join our team. If you're passionate about hospitality, eager to learn, and...

  • Customer Success

    5 days ago


    Haymarket, New South Wales, Australia SETTLD Full time $80,000 - $90,000 per year

    About Settld is transforming the way property developers, agents, financiers, and buyers experience the settlement process. We partner with some of Australia's most forward-thinking developers to streamline buyer onboarding, documentation, and communications—delivering clarity, speed, and confidence where it matters most.As we scale rapidly, we're looking...


  • Haymarket, New South Wales, Australia Great Southern Hotel Full time $67,800 per year

    The Great Southern Hotel Sydney is a 4 Star hotel located in the heart of Sydney CBD. We are currently seeking an experienced Housekeeping Hotel Room Attendant on a casual basis to join our team. You must take pride in your work and be willing to go that "extra mile" to make our guest's stay an enjoyable one. This is a physically demanding role that requires...


  • Haymarket, New South Wales, Australia 790 on George Backpackers Full time $15,600 - $18,400 per year

    Night Receptionist for BackpackersCalling All Night-owls, 790 is a medium sized backpackers in the Sydney Haymarket Area. We are seeking applications from experienced Night Receptionists/Auditor's (so, basically Superhumans) for this fantastic Casual position.Hourly pay is $30+ superannuation additionalResponsibilities Include:Front office administration...

  • Sales Manager

    2 weeks ago


    Haymarket, New South Wales, Australia Ultimate Travel Full time $50,000 - $80,000 per year

    About Ultimate TravelUltimate Travel is an international Gap Year and Adventure brand within the youth travel industry. We design tours for 18–35's who want the Ultimate Travel Adventure. Our Australian operation centres on the iconic UltimateOz program, which welcomes over 1,500 Working Holiday Makers to Australia each year, alongside our award-winning...


  • Haymarket, New South Wales, Australia The Boiling Crab Full time $62,736 - $81,920 per year

    The Boiling Crab is renowned for its family-friendly atmosphere and Louisiana-style Cajun seafood, The Boiling Crab offers a vibrant dining experience inspired by the rich traditions of a Southeastern Texas town, Seadrift. This small town, with a tight-knit community of crabbers and fishermen, was where our founders, Yo'Daddy and Yo'Mama, honed their love...


  • Haymarket, Australia APX Hotels Apartments Full time

    **As a night receptionist your will be responsible of following;** *Greet and assist late-arriving guests with check-ins and early check-outs. *Handle guest and residential tenants and owners inquiries, requests, and complaints efficiently and professionally. *Conduct regular building walks to ensure guest and building security. *Address any safety...


  • Haymarket, Australia APX Hotels Apartments Full time

    **Job description**: Male Hotel Receptionist Job description Job description Be the Face of Hospitality! We are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service. Applicants must be able to work full time shifts which may change as per...

  • Receptionist Hotel

    5 days ago


    Haymarket, Australia APX Hotels Apartments Full time

    Male Hotel Receptionist Job description **Job description** Be the Face of Hospitality! We are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service. Applicants must be able to work full time shifts which may change as per the roster. About...

  • Receptionist Hotel

    1 week ago


    Haymarket NSW, Australia APX Hotels Apartments Full time $48,000 - $60,000 per year

    Male Hotel ReceptionistJob descriptionApply now by sending your resume and cover letter to Job descriptionBe the Face of HospitalityWe are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service.Applicants must be able to work full time shifts...


  • Haymarket NSW, Australia APX Hotels Apartments Full time $25,000 - $40,000 per year

    Job description:Male Hotel ReceptionistJob descriptionApply now by sending your resume and cover letter to Job descriptionBe the Face of HospitalityWe are seeking Guest Service Agents / Hotel Receptionists to join our dynamic front office team. We welcome individuals with a passion for delivering exceptional customer service.Applicants must be able to work...


  • Haymarket, Australia JobABC PTY LTD Full time

    **About the Role** We are seeking a professional and experienced **Front Office Manager** to lead our reception team and ensure the smooth day-to-day operations of the hotel front desk. This role requires strong leadership, communication, and problem-solving skills, with a focus on delivering exceptional guest experiences. **Key Responsibilities** - Oversee...


  • Haymarket, Australia Sharetea Market City Full time

    FULL TIMER ONLY!!!!!!!!! Sharetea Australia are the beverage hub. Specialising in iced bubble tea, we are one of Australia’s leading brands offering our customers premium bubble tea drinks, made with care and quality. Our aim is to create memorable experiences for our customers every day, in every way. From our origin roots in Taiwan going back to 1992...


  • Haymarket, Australia Sharetea Market City Full time

    FULL TIMER ONLY!!!!!!!!! Sharetea Australia are the beverage hub. Specialising in iced bubble tea, we are one of Australia’s leading brands offering our customers premium bubble tea drinks, made with care and quality. Our aim is to create memorable experiences for our customers every day, in every way. From our origin roots in Taiwan going back to 1992...


  • Haymarket, Australia APX Hotels Apartments Full time

    **Housekeeping Supervisor (Part-Time)** **Location**: APX World Square - Haymarket, NSW **Job Type**: Part-Time **Join the APX World Square team and be part of a company that values excellence, teamwork, and service!** APX World Square offers stylish and comfortable serviced apartments in the heart of Sydney CBD. We take pride in delivering high...


  • Haymarket, Australia APX Hotels Apartments Full time

    Job description: **Housekeeping Supervisor (Part-Time)** **Location**: APX World Square - Haymarket, NSW **Job Type**: Part-Time **Join the APX World Square team and be part of a company that values excellence, teamwork, and service!** APX World Square offers stylish and comfortable serviced apartments in the heart of Sydney CBD. We take pride in...