Program and Student Services Coordinator

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
**What You’ll Do**:

- Provide high quality student support and advising to ensure students have the best possible study abroad experience.
- With the Centre Director, manage occasional disciplinary matters and student crises that may arise.
- Secure appropriate guest speakers, excursions, and site visits with input from Internship and Academic Teams.
- Work with the Program Management Team in the USA to create pre
- and post-arrival student materials and play a key role in student arrival and orientation.
- Attend evening and weekend social events for student arrivals and departures; manage and participate in student orientation sessions.
- Build and maintain suppliers/contacts database; research and scope new venues for student events, build relationships with new and existing suppliers, and negotiate competitive pricing for program budgets.
- Create program calendars and detailed itineraries for customised programs.
- Act as a member of CAPA’s crisis management team on a rotational basis, providing 24/7 emergency support to all Sydney students. CAPA provides training and has clearly established protocols for managing such situations. Back up support is available for difficult situations.
- Manage program budgets, tracking spending and staying within set budget, and requesting payments from the finance team in Boston for suppliers in a timely fashion.
- Contributing to the arrival, mid-term and end of term reporting in conjunction with the Director of PASS.
- Cross collaborate and assist in Academic and Internship activities when required.

This position is based in the CEA CAPA Sydney Centre. Work will primarily be in-person with some portion worked from home, if directed. This is a full-time position. Standard hours are 9:00 a.m. to 5:30 p.m, Monday through Friday. Due to the nature of the study abroad field, weekend and evening work is sometimes required in this role.
- Bachelor’s Degree.
- Knowledge of the US education system (preferred)
- Prior experience working with students (preferred)
- The legal right to work in Australia
- Excellent customer services skills and a strong interest and ability to work with people, particularly university students
- Ability to work independently while also being a strong team member who is comfortable with supervision and support
- Ability to manage effectively under pressure and handle difficult situations.
- Strong digital technology skills including high proficiency in Microsoft Office and a familiarity with databases
- Experience or an aptitude for working with classroom presentation equipment
- A flexible and adaptable personality and work style
- A willingness to work outside of regular office hours at busy times of the year as well as when attending events or dealing with urgent student issues
- Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._