Senior Manager Hub Open Door

• Full-time Maximum Term position is available to 31 August 2026, based at our Multi-Cultural Hub (opposite the Queen Victoria Market)
• The Hub Open Door (HOD) Initiative will develop and implement a community development model to provide a welcoming environment, and expedite the successful settlement of multicultural community members
• Annual salary is $123, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Senior Manager HOD Community Development will lead the conceptual development, planning, testing, evaluating and implementation of the HOD Initiative Model. Leveraging their influencing skills, this position will consult, motivate and guide internal and external stakeholders, ensuring alignment with the HOD Initiative goals and fostering collaboration. The position requires the incumbent to prove the concept and drive change through the implementation of a HOD Initiative Pilot within a 12-month period as a prototype for roll-out across AMES. This aims to transition clients from specialist to universal services through faster, better servicing. The model will draw on skilled employees and volunteers to provide clients and community members with AMES services or to connect them to trusted partners and broader mainstream services.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Degree in Community Development, Business Management, Project Management or related field;
• AND at least 5 years' experience in community development project management;
  
  OR
• At least 10 years' experience in community development project management
• Strong conceptual skills to be able to understand the vision and impact desired, to develop an appropriate model with the ability to problem solve and develop and implement a proof of concept
• Excellent knowledge of local communities and opportunities to connect, promote and provide support services
• Demonstrate an in-depth understanding of key processes, methodologies and tools applicable to manage change
• Excellent written and verbal communication skills with the ability to communicate across all levels of an organisation, including the ability to clearly define requirements, to draw out necessary information to support decision making and reporting
• Excellent planning, organisational and time management skills with a strong attention to detail
• Ability to motivate, influence, persuade and negotiate with stakeholders at all levels
• Possess strong leadership qualities, assertiveness and confidence to provide suggestions, constructive feedback and promote change in an inclusive manner
• Energetic with a high level of integrity and professionalism, and a strong team player
• Demonstrated analytical skills, with ability to analyse processes clearly and identify criteria for success
• Demonstrated success in driving and managing change, motivating staff through the change process, and delivering consistent process improvements and planned outcomes
• Demonstrated ability to plan and develop innovative approaches to working with key stakeholders that are focused on meeting the needs of a diverse client group

Applications for this position will be accepted up to 6 PM on Friday 12 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights