Hub Manager

About the Role

As a Hub Manager with Inclusive Employment Australia (IEA), you'll play a pivotal role in transforming employment outcomes for people with disability and refugee backgrounds. Reporting to the Operations Manager, you'll lead and inspire frontline teams across hub, spoke, and outreach sites, ensuring participant-centred services that align with our values and the IEA DEED requirements.

This role is more than operational oversight, it's about strategic leadership, community impact, and empowering teams to deliver meaningful, lasting outcomes. You'll champion our service delivery model, drive continuous improvement through strong financial and KPI management, and foster a culture of collaboration and excellence.

With the opportunity to also stay connected to the work on the ground through a small caseload or direct support activities, you'll be at the heart of a program that's changing lives and building stronger communities.

If you're ready to lead with purpose and passion, this is your opportunity to be part of something truly meaningful.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Completion of, or current enrolment in, a Certificate IV in Frontline Management or a higher relevant qualification.
• Demonstrated ability to lead, motivate, and manage a team to deliver high-quality customer service and achieve performance outcomes.
• Experience engaging with job seekers in both group and one-on-one settings.
• A customer-centric approach with the ability to meet customer service standards, KPIs, and performance targets.
• Proven ability to show empathy and build trust with job seekers and clients from diverse backgrounds.
• Sound knowledge of local, state, and national labour markets.
• Strong business development, sales, or marketing skills, supported by excellent communication, negotiation, and influencing abilities.
• A commitment to ethical practice, accountability, and professional integrity.
• Understanding of the needs of CALD and refugee clients or lived experience in these communities (desirable).
• Awareness of the barriers faced by people with disability or mental illness when entering the workforce, or relevant lived experience (desirable).
• Experience in community advocacy, social services, disability support, or refugee settlement programs (desirable).

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
• Flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people's safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

To Apply

We look forward to receiving your resume and cover letter, explaining your interest and suitability for this role via email. Applications without cover letters will not be considered

Applications close Wednesday 22nd October 2025.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process (including the application form ) and offering information about workplace adjustments and support networks.

Should you require adjustments please email me at  or call me on