Commercial Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

Reporting to the Regional Commercial Director, as the Commercial Administrative Assistant you will be charged with a diverse range of administrative responsibilities critical to the success of the Commercial Division and Hotel.

What you will do:

• Provide administrative support to the Regional Commercial Director, including diary management, meeting coordination, and minute-taking
• Collate and submit the monthly Sales & Marketing report in coordination with relevant departments
• Assist in the development and formatting of presentations and marketing documents
• Liaise with Sales & Marketing team members and other departments, including senior leadership, daily
• Coordinate logistics for trade shows and exhibitions, including travel arrangements, display materials, and presentations
• Liaise with external creative and graphic design agencies for project deliverables and collateral updates
• Maintain marketing and client databases, ensuring regular cleansing and data accuracy
• Support the development and maintenance of in-house marketing collateral and communication materials
• Coordinate purchase orders and expense reconciliation with external agencies
• Conduct competitor research and mystery shop calls to gather market intelligence
• Serve as the custodian of the Sales and Marketing budget, maintaining an up-to-date Excel tracker for quick reference and providing monthly reports that highlight any discrepancies or areas requiring attention
• Organize and maintain accurate filing systems, records, distribution lists, and contact databases
• Research VIP guests and coordinate amenities or special requests in partnership with Guest Experience

What you bring:

• Previous experience in an administrative role
• Exemplary verbal and written business communication skills
• Ability to multi task, prioritize and handle conflicting demands in a dynamic luxury service-oriented operation
• Professional, resilient and able to maintain composure when handing complaints or concerns
• Strong attention-to-detail with a focus on delivering quality while meeting deadlines at all times
• People oriented with appropriate sense of humour, charm and outstanding personal presentation
• Solid knowledge of all Microsoft applications with emphasis on word processing, Excel and Outlook email

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

If you feel this is the role for you we would love to hear from you

Remuneration for this role is $70,000 plus super and benefits.

We make it a point to take the time to review each resume carefully to select those that are a match with the preferred qualifications for the job. If that's you, we will contact you to set up a time to get to know each other.