Customer Service/ Administration Assistant

4 days ago

Knoxfield, Victoria, Australia ASM Pty Ltd Full time $60,000 - $80,000 per year

CUSTOMER SERVICE/ ADMINISTRATION ASSISTANT

A well-established national retail precious metals company, is seeking an experienced Administration Assistant with a customer service background. The position is Full Time based in the Outer Eastern suburbs of Melbourne – Knoxfield. Product knowledge/ training will be provided.

Key Responsibilities:

Administration

  • Communicating effectively with team members and customers.
  • Completing tasks and meeting deadlines.
  • Maintaining up to date records, paperwork and admin-adjacent compliance.
  • Ensure compliance with AML/CTF, and ASIC requirements.

Process financial transactions

  • Accurately process daily financial transactions including receipts, invoices and payments.
  • Updating and maintaining the general ledger, ensuring all transactions are properly categorized and balanced.
  • Reconcile bank statements and other accounts to ensure accuracy and identify discrepancies and keep financial records.

Reporting and data analysis

  • Oversee inventory across multiple sites – storage, tracking, and validation.
  • Ensure daily stock reconciliation and accurate product dispatch.
  • Benchmark pricing and manage risks.
  • Drive process improvement and system efficiency.

Customer Service Responsibilities

  • Engage, educate and transact with customers over the phone, in a pleasant and professional manner.
  • Provide solutions to customer enquiries, ensuring a seamless and positive experience.
  • Facilitate a high level of customer service, fostering positive relationships with existing customers and developing connections with new customers.

  • Resolve customer enquiries promptly and professionally.

  • Oversee operational procedures across customer service and dispatch.

  • Work with leadership to drive innovation, efficiency, and commercial success.
  • A passion for providing exceptional customer service and the ability to "create" the ultimate customer experience.

Desired Skills/ Criteria:

  • Previous experience in accounts.
  • Solid excel skills and able to generate analytical reports with relevant conversion measurement.
  • Strong critical thinking, analytical and problem-solving capabilities.
  • A risk and control mindset, constantly critiquing and evaluating information.
  • Meticulous attention to detail and a data-driven mindset.
  • Strong Communication skills.
  • Great time management skills.
  • Ability to multitask.
  • Experience with auditing, reconciliation, or assurance functions desirable.
  • Excellent organisational skills and both the ability to work collaboratively and independently when required.

If this role sounds like a great fit for you, please click APPLY and submit a current resume and cover letter, explaining how your experience matches our criteria.

Only people with the right to work in Australia may apply for this position;

You must have 2 professional referees with one being your current/recent supervisor/manager;

Short-listed applicants will need to complete a satisfactory criminal history police check to be eligible for employment.

Please note: We reserve the right to close this advertisement at any time, so we encourage you to apply as soon as possible, as candidates may be reviewed and progressed as applications are received.

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