Customer Support Advisor

3 days ago

Knoxfield, Victoria, Australia Brandt Tractor Full time $80,000 - $100,000 per year

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and the industry-leading brand John Deere.

We  are seeking a proactive and customer-oriented Outbound Customer Support adviser to join our Knoxfield parts team. The primary responsibility of the Customer Support Adviser is to reach out to customers proactively, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, excellent communicator, and have a passion for customer service and sales, we invite you to apply for this exciting opportunity.

Responsibilities:

  • Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
  • Meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assist customers in identifying their parts and service needs accurately.
  • Provide detailed information on Brandt parts, pricing, and service options.
  • Collaborate with the service team to schedule appointments and allocate resources efficiently.
  • Assist the customers in understanding the importance of routine maintenance and recommend appropriate service for the equipment's needs.
  • Maintain accurate customer interactions, orders, and service history records in our CRM system.
  • Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
  • Stay updated on the latest Brandt product releases, service offerings and industry trends.

Requirements:

  • 5+ years of previous sales experience in the heavy equipment industry (in a similar role is preferred)
  • Previous experience in outbound customer service, Telemarketing, or sales roles.
  • Strong knowledge of agriculture equipment parts and service.
  • Excellent communication and interpersonal skills.
  • Ability to build reports and maintain positive relationships with customers.
  • Results-driven with a focus on achieving sales targets.
  • Proficiency in computer systems and software used in customer relationship management (CRM)
  • Ability to work independently and as part of a team.
  • Strong organisational and time management skills.
  • Ability to plan, develop, and communicate territory coverage to maximise sales potential.
  • High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
  • Ability to travel within the territory and work flexible hours.
  • A valid driver's license and a clean driver's abstract are required.

Benefits:

  • Competitive salary and commission structure
  • Company vehicle & tools of trade.
  • Ongoing training and professional development opportunities
  • Positive and supportive work environment
  • Employee discounts on service and Brandt products.

If this sounds like you, please apply today

Please note that we have multiple roles across our branches – for a full list, please check out our website: Brandt Careers | Jobs at Brandt

  • People, Culture

    3 days ago

    Knoxfield, Victoria, Australia Repco Australia - A Division of GPC Asia Pacific Full time $80,000 - $120,000 per year

    People, Culture & Wellbeing Business Partner Genuine Parts Company (GPC) Asia Pacific is seeking a passionate and results-driven People & Culture professional to join our team in a hybrid role based at our national support office in Rowville, VIC. In this role, you will partner with our NAPA, Two Wheel Division, and Repco store networks across Victoria and...

  • Tech Help and Sales

    3 days ago

    Knoxfield, Victoria, Australia Promark Full time $60,000 - $80,000 per year

    About the role Certags is seeking a talented and driven Tech Help and Sales representative to join our dynamic team in Knoxfield, VIC. In this full-time position, you will be responsible for providing exceptional customer support and driving sales of our innovative technology products. As a crucial member of our sales force, you will play a key role in...

  • Junior Field Service Technician

    3 days ago

    Knoxfield, Victoria, Australia insignia Pty Ltd Full time $60,000 - $90,000 per year

    Who we areInsignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market. With multiple locations nationwide, insignia is widely recognised as experts in identification and traceability, and work with world-leading brands in thermal printing, barcoding, data capture,...

  • Retail Finance Manager

    2 weeks ago

    Knoxfield, Victoria, Australia Brandt Group of Companies Full time $90,000 - $120,000 per year

    We have an exciting opportunity for a Retail Finance Manager to join our Ballarat and Knoxfield Head Office Finance team. The Retail Finance Manager is responsible for promoting all aspects of the business of Brandt Finance in support of wholegoods sales for Brandt Tractor Ltd., and is expected to market services provided by Brandt Finance within a...

  • Retail Finance Manager

    3 days ago

    Knoxfield, Victoria, Australia Brandt Tractor Full time $80,000 - $120,000 per year

    ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?Due to our continued growth and success, our Knoxfield Branch has an opportunity for a Retail Finance Manager to join our Finance team. About the Role:The Retail Finance Manager is responsible for promoting all aspects of the business of Brandt Finance in support of wholegoods sales for Brandt Tractor...

  • Sales and Workshop Technician

    1 week ago

    Knoxfield, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

    Our client "InKorr" is seeking a Sales and Workshop Technician to join their teamAre you looking for a dynamic role that combines sales expertise with technical know-how? This exciting opportunity offers the chance to grow your career in a specialized field, working with cutting-edge heat exchanger technology and diverse industry applications. Join a...

  • Claims Officer

    6 days ago

    Knoxfield, Victoria, Australia Stramit Full time $60,000 - $90,000 per year

    Who We AreStramit is "Australia's leading vertically integrated steel manufacturer and total steel building material solutions provider" Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on 'improving the world around us through smart thinking, simply delivered'...

  • Safety / Chain of Responsibility (CoR) Administrator - 9-Month Fixed Term Contract

    5 days ago

    Knoxfield, Victoria, Australia PFD Food Services Pty Ltd Full time $60,000 - $80,000 per year

    Play a key role in supporting the Australian economy.Discounted food, travel, entertainment, gym membership, staff parking and, + more.Hybrid working environment | 9-months Fixed-Term Contract.CompanyFor 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers' needs. As demand continues to...

  • Bus Driver

    6 days ago

    Knoxfield, Victoria, Australia Ventura Bus Lines Full time $60,000 - $80,000 per year

    About VenturaVentura has been moving people since 1924. We have been providing dependable, friendly and sustainable bus services for over 100 Years. With over 1800 employees and over 950 buses and coaches, Ventura carries more than 30 million passengers across Melbourne each yearThe Role - Let the road be your officeVentura's bus drivers provide an essential...

  • Technical Business Development Manager

    1 week ago

    Knoxfield, Victoria, Australia Private Advertiser Full time $90,000 - $120,000 per year

    Our client "InKorr" is seeking a Technical Business Development Manager to join their teamAre you passionate about driving business growth through technical expertise? Join InKorr as a Technical Business Development Manager and play a crucial role in expanding their service business across various market segments. This position offers a unique blend of sales...