Customer Care Officer

2 weeks ago

Perth, Western Australia NPAworldwide Full time $65,000 per year

Job Description
Join our supportive, close-knit team as a Client Services Officer, where you will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.

  • Provide resolution to inbound enquiries via phone, email, and online channels.
  • Communicate with borrowers via phone, email, and SMS to proactively monitor and manage accounts, identifying high-risk cases for escalation.
  • Maintain detailed and accurate notes to ensure a clear, traceable journey for each applicant and borrower.
  • Deliver outstanding service to real estate agencies and their clients using our payment platform.
  • Collaborate with internal teams to ensure processes are followed and a high level of service is maintained.

Qualifications

  • Knowledge of privacy and compliance in finance or lending is advantageous.
  • Strong communication skills with confidence in handling phone enquiries.
  • Excellent written skills and the ability to multitask effectively.
  • A team-oriented, positive attitude and a strong work ethic.
  • A passion for delivering outstanding service and contributing to business success.
  • Critical thinking skills to assess situations, identify risks and solutions, and achieve positive outcomes.

Why Is This a Great Opportunity

  • Be part of a warm, supportive work culture that values collaboration, respect, and connection.
  • Join a close-knit team, working within a thriving small but growing business, where your contributions truly matter.
  • Celebrate your special day with a birthday day off
  • Work in our CBD office with stunning views that inspire productivity.
  • Access employee assistance programs and enjoy opportunities for career growth and development.

Salary Type
: Annual Salary

Salary Min
: A$ 65000

Salary Max
: A$ 65000

Currency Type
: AUD

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