Customer Care Manager

2 weeks ago

Perth, Western Australia Kuehne & Nagel Pty Ltd Full time $90,000 - $120,000 per year

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today

Responsibilities:

  • Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  • Processing customer inquiries and preparing offers
  • Control of order processing from order acceptance to document verification to the completion of the shipment
  • Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
  • Close cooperation with the operational departments, sales and carriers
  • Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

Requirements:

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
  • To own, monitor + drive all sales activities.
  • To ensure best-in-class customer onboarding.
  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
  • To ensure delivery against all financial targets + strategic objectives of your CCL.
  • To undertake any other tasks required by management.

Why join Kuehne+Nagel?

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

  • Corporate rates for Private Health Care Insurance
  • Free Flu Vaccination Program
  • Inclusive Gender-Neutral Parental Leave Policy to support all parents
  • Attractive long-service awards
  • Novated leasing
  • Charity and volunteering events
  • Flexible work arrangements
  • And more

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team

  • Residential Care Manager

    5 days ago

    Perth, Western Australia Elderbloom Community Care Centres Full time $80,000 - $120,000 per year

    Elderbloom is currently seeking an experienced Residential Care Manager to join our team. This is a key leadership role in a small, community focused, not-for-profit residential and retirement living provider, offering a range of high-quality aged care accommodation and support services.At Elderbloom we are dedicated to the quality of our services and...

  • Customer Care Executive

    4 weeks ago

    Perth, Western Australia Rentokil Initial Full time

    Our Perth team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them in a permanent full-time role.Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your...

  • Customer Care Consultant

    2 weeks ago

    Perth, Western Australia Blackwoods Full time $60,000 - $80,000 per year

    YOUR OPPORTUNITYWe're on the hunt for a full time Customer Care Consultant, to join our friendly team in Kwinana WAIf you're passionate about delivering outstanding customer service and thrive in a team environment, this could be the perfect opportunity for you. No two days are the same, and you'll be part of a supportive team that values growth and...

  • Personal Care Attendants

    2 weeks ago

    Perth, Western Australia Elderbloom Community Care Centres Full time $45,000 - $60,000 per year

    We are currently seeking caring, experienced and enthusiastic PCAs to join our Jacaranda Lodge for an immediate start on a part-time basis.Elderbloom Community Care Centres is a not-for-profit organisation situated in the northern suburbs and we offer a range of high-quality aged care accommodation and support services.At Elderbloom we are dedicated to the...

  • Customer Care Officer

    2 weeks ago

    Perth, Western Australia NPAworldwide Full time $65,000 per year

    Job DescriptionJoin our supportive, close-knit team as a Client Services Officer, where you will assist real estate agencies using our platform and support their clients with invoicing and pay-later applications. You will also manage a loan portfolio, guiding customers through repayments and enquiries with care and clarity.Provide resolution to inbound...

  • Registered Nurses – Critical Care Unit

    4 weeks ago

    Perth, Western Australia Ramsay Health Care Full time

    Be part of a skilled, supportive team that thrives on collaboration and delivering exceptional careWe are seeking passionate and skilled Nurses to join our dynamic Critical Care Unit which includes 9 ICU beds and 6 HDU beds, providing care for a wide variety of medical and surgical conditions.The unit offers specialised care for patients who require constant...

  • Customer Service Assistant – Aged Care Pharmacy

    2 weeks ago

    Perth, Western Australia Optimal Systems Australia Pty Ltd Full time $45,000 - $60,000 per year

    Customer Service Assistant – Aged Care Pharmacy (Full Time)Are you passionate about helping others and making a meaningful difference in the lives of older Australians? Join our dedicated team as a Customer Service Assistant in our specialist Aged Care Pharmacy.About UsOptimal Medication Solutions is a Pharmacy with a difference in that we don't have the...

  • Care Assistant

    2 weeks ago

    Perth, Western Australia Bright Care at home limited Full time $40,000 - $60,000 per year

    Winners of The Sunday Times Best Places to Work 2024 and Highly Commended in the Best Places to Work for Employees Aged 55+ Join our award winning team where staff are valued and supported to bring joy to our client's later years. Whether you're new to care or you're an experienced carer, we would be delighted to hear from you. It's your character...

  • Regional Operations Manager

    2 weeks ago

    Perth, Western Australia Baptist Care Full time $120,000 - $180,000 per year

    Regional Operations Manager – Residential CarePermanent Full-time Opportunity Based in PerthEmpower Teams. Optimise Performance. Champion InnovationOperational Excellence Starts with You—Join BaptistCareAre you passionate about operational excellence and inspired by a mission to help people live well with dignity and purpose? At BaptistCare, our values...

  • Customer Care Order Taker

    2 weeks ago

    Perth, Western Australia Home Chef Full time $45,000 - $65,000 per year

    Home Chef is Perth's leading supplier of nutritious, home-delivered meals from our premises in Bassendean to individuals, hospitals, and aged care agencies. We offer choice, dignity, independence, and value for money.At our core, we are a dynamic, family-owned business built on a foundation of high standards, meaningful relationships, compassion, and...