Customer Care Manager

2 weeks ago

Perth, Western Australia Kuehne & Nagel Pty Ltd Full time $104,000 - $130,878 per year

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today

Responsibilities:

  • Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  • Processing customer inquiries and preparing offers
  • Control of order processing from order acceptance to document verification to the completion of the shipment
  • Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
  • Close cooperation with the operational departments, sales and carriers
  • Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

Requirements:

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
  • To own, monitor + drive all sales activities.
  • To ensure best-in-class customer onboarding.
  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
  • To ensure delivery against all financial targets + strategic objectives of your CCL.
  • To undertake any other tasks required by management.

Why join Kuehne+Nagel?

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

  • Corporate rates for Private Health Care Insurance
  • Free Flu Vaccination Program
  • Inclusive Gender-Neutral Parental Leave Policy to support all parents
  • Attractive long-service awards
  • Novated leasing
  • Charity and volunteering events
  • Flexible work arrangements
  • And more

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team

  • Customer Care Manager

    1 week ago

    Perth, Western Australia Healthcare Australia Full time

    Full-Time contract, Hybrid position- Perth, WA location- Looking to establish your career in Homecare/Aged Care**Healthcare Australia** 'HCA' is a national specialist healthcare staffing and direct care service provider that has a strong value set that believes in ethical business practice in providing effective support staff to Homecare and NDIS...

  • Customer Care Manager

    1 week ago

    Perth, Western Australia Rentokil Initial Full time

    About the RoleWe are looking for an experienced and dynamic Customer Care Manager to join our team based in Perth on a permanent full time basis. You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be...

  • Customer Care Team Manager

    1 week ago

    Perth, Western Australia beBeeLeadership Full time $85,864 - $91,988

    Job Overview:We are seeking a Customer Care Team Manager to oversee the daily operations of our customer care team. This role involves supervising a team within a contact centre environment and ensuring excellent customer service is maintained at all times.About You:You will have strong leadership skills and a passion for delivering high-quality customer...

  • Care Manager

    1 week ago

    Perth, Western Australia St Jude'S Aged Care Full time

    **Title**:Care Manager**:- Date: 1 Nov 2024- Location: Bicton- Business Unit: St Jude's Aged Care**Carinya of Bicton is a leading residential aged care facility that aims to provide only the highest quality of services to those seeking quality care and homely comforts. Carinya of Bicton, a part of the St Jude's Health Care Group, has more than four decades...

  • Residential Care Manager

    7 days ago

    Perth, Western Australia Elderbloom Community Care Centres Full time $104,000 - $130,878 per year

    Elderbloom is currently seeking an experienced Residential Care Manager to join our team. This is a key leadership role in a small, community focused, not-for-profit residential and retirement living provider, offering a range of high-quality aged care accommodation and support services.At Elderbloom we are dedicated to the quality of our services and...

  • Clinical Care Manager

    7 days ago

    Perth, Western Australia Regis Aged Care Full time

    **Clinical Care Manager | Wanted | Full Time | North Fremantle WA**As Clinical Care Manager working with the core care team, you will strive to provide outstanding care to our residents, promoting individualised support that enhances and promotes their quality of life. Overseeing a team of care staff, you will empower your team through learning, support, and...

  • Care Coordinator

    5 days ago

    Perth, Western Australia Just Better Care Full time

    Just Better Care Perth provides in-home aged care and disability support services, supporting people to live independently.- Explore the opportunity to develop your career in a growing industry- Join a friendly, professional business that provides you with ongoing training and support- Enjoy the benefits from joining a national network, whilst working...

  • Clinical Care Manager

    1 week ago

    Perth, Western Australia Regis Aged Care Full time

    **General information**:- Position number- 50533989- Posted date- 23-Jan-2025- Closed date- 17-Jan-2026- Business unit- Residential Aged Care- Division- Southern Operations- Office location- North Fremantle**Description and requirements**:Join our passionate country-wide team of caring professionals dedicated to making a meaningful impact on the lives of...

  • Customer Care Executive

    1 week ago

    Perth, Western Australia Advanta Full time

    **Introduction**:About the CompanyAdvanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network.Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a 'WOW' service.Our...

  • Customer Care Officer

    1 week ago

    Perth, Western Australia Advanta Full time

    **Introduction**:About the CompanyAdvanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network.Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a 'WOW' service.Our...