Customer Care Manager

2 weeks ago

Perth, Western Australia Kuehne & Nagel Pty Ltd Full time $90,000 - $120,000 per year

At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today

Responsibilities:

  • Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  • Processing customer inquiries and preparing offers
  • Control of order processing from order acceptance to document verification to the completion of the shipment
  • Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
  • Close cooperation with the operational departments, sales and carriers
  • Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

Requirements:

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
  • To own, monitor + drive all sales activities.
  • To ensure best-in-class customer onboarding.
  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
  • To ensure delivery against all financial targets + strategic objectives of your CCL.
  • To undertake any other tasks required by management.

Why join Kuehne+Nagel?

Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:

  • Corporate rates for Private Health Care Insurance
  • Free Flu Vaccination Program
  • Inclusive Gender-Neutral Parental Leave Policy to support all parents
  • Attractive long-service awards
  • Novated leasing
  • Charity and volunteering events
  • Flexible work arrangements
  • And more

If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team

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